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Eternium v1.4.16 - Game freezes randomly

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    Eternium v1.4.16 - Game freezes randomly

    Actually, I was able to capture it for the first time today in a video (never had a screen recorder running when the error occured previously):

    The game client freezes randomly. At first, I thought it was just when switching characters on the character selection screen, when the client freezes mid-change and soon thereafter crashes at all. But soon I encountered the same error, when playing story mode or playing a trial - but in these cases the client does not crash fatally. It just releases the freeze state after some seconds. The fact that my screen recorder kept recording shows me, that not the device itself froze, it was solely the game client.

    Bug occurred on an Apple iPhone X, iOS 12.4.1, game client version 1.4.16

    Last edited by Christian Lamine; 09-06-2019, 07:27 PM. Reason: Fixed embedded video
    MAJA MIBA LEGE 4951

    Matrikor, Stalker BH, TL 121 post-patch (143 pre-patch)
    Matrikor, Stalker BH (Exp), TL 122 (pre-patch)
    Ruwiel, Exp Mage, TL 103 (pre-patch)
    Avit, Noob Warrior, TL 101 (pre-patch)

    Mobile only

    #2
    Weird. Maybe it happens when you're getting a notification (text, call, etc.). Have you tried removing the game, restarting your device, and reinstalling the game?

    Comment


      #3
      Try removing the glow effect on your equipment, and see it that solves the problem. Sometimes my game freezes when using those effects, but I've never had it happen while playing a character that's not using them.
      Season 1 Mage: Muse, Rank 7 - TL 157 in 9:46
      ANB Silver #3 BH: Shade, Rank 12 - TL 142 in 9:33

      For a list of guides I've created, click here

      Comment


        #4
        Originally posted by Travis | Support Mgr. View Post
        Maybe it happens when you're getting a notification (text, call, etc.).
        Nope, it sure did not happen while I recorded the video. Nothing else happened other than me running a trial and the screen recorder capturing it. No other apps were active in the background.


        Originally posted by Travis | Support Mgr. View Post
        Have you tried removing the game, restarting your device, and reinstalling the game?
        Nope. I guess I'll give that a try...
        Originally posted by Shade Glow View Post
        Try removing the glow effect on your equipment, and see it that solves the problem. Sometimes my game freezes when using those effects, but I've never had it happen while playing a character that's not using them.
        It did happen to me even before the introduction of the effects, so I guess it has nothing to do with them...
        MAJA MIBA LEGE 4951

        Matrikor, Stalker BH, TL 121 post-patch (143 pre-patch)
        Matrikor, Stalker BH (Exp), TL 122 (pre-patch)
        Ruwiel, Exp Mage, TL 103 (pre-patch)
        Avit, Noob Warrior, TL 101 (pre-patch)

        Mobile only

        Comment


          #5
          Originally posted by Christian Lamine View Post
          It did happen to me even before the introduction of the effects, so I guess it has nothing to do with them...
          I believe there was a different issue that caused freezes before the effects were introduced. That issue was fixed when the the effects were introduced, but the new issue caused by the effects replaced it.
          Season 1 Mage: Muse, Rank 7 - TL 157 in 9:46
          ANB Silver #3 BH: Shade, Rank 12 - TL 142 in 9:33

          For a list of guides I've created, click here

          Comment


            #6
            My current guess is that it's related to disk access and expanding log files.

            This is pretty much the norm for me with this game, yes yes very low spec phone and all, but it always run fine directly after a re-install/data reset. Which leads me to the above point, the game is not clearing out logs quickly enough, if at all (since reset fixes the issue, at least for me most of the time... but obviously not something I want to have to keep doing...)
            Eternium Files - links and details (13 Dec 2019 - Changed links to file, please update if you have them book-marked)

            Eternium Guides:

            Comment


              #7
              i got the same problem on my windows 8.1 with version 1.4.38

              Comment


                #8
                Originally posted by BlindGhost View Post
                i got the same problem on my windows 8.1 with version 1.4.38
                Same for me, Windows 10 on 1.4.38.

                It's so bad that I'm trying to qualify for end of season 2 and in the last 3 hours I've not been able to complete a single trial anymore because it consistently crashes if I touch more than 2 buttons per second. And it's not a hardware issue, this is an i7 16gb ultrabook with SSD...

                Please tell me if there is anything I can do to help identify the issue, logs or debug info or whatever, because this is just unworkable

                Comment


                  #9
                  Originally posted by BlindGhost View Post
                  i got the same problem on my windows 8.1 with version 1.4.38
                  Originally posted by UmbraDei View Post
                  Same for me, Windows 10 on 1.4.38.
                  If you're experiencing this on Windows, it's probably the lock-up caused by mashing mouse buttons. See this post by MarkHark.

                  Comment


                    #10
                    Btw, it's still happening to me - on a completely new iPhone X (I had mine replaced by Apple due to an unrelated issue - I had voltage on the outer frame when the phone was plugged in, so Apple replaced it classifying this as a "security issue"). The new phone was factory new and installed freshly, yet still the freezing takes place - this time with client version 1.4.38 on an iPhone with iOS 13.3...
                    MAJA MIBA LEGE 4951

                    Matrikor, Stalker BH, TL 121 post-patch (143 pre-patch)
                    Matrikor, Stalker BH (Exp), TL 122 (pre-patch)
                    Ruwiel, Exp Mage, TL 103 (pre-patch)
                    Avit, Noob Warrior, TL 101 (pre-patch)

                    Mobile only

                    Comment


                      #11
                      Originally posted by Christian Lamine View Post
                      Btw, it's still happening to me - on a completely new iPhone X (I had mine replaced by Apple due to an unrelated issue - I had voltage on the outer frame when the phone was plugged in, so Apple replaced it classifying this as a "security issue"). The new phone was factory new and installed freshly, yet still the freezing takes place - this time with client version 1.4.38 on an iPhone with iOS 13.3...
                      Happens to me too, on my iPhone XS.

                      Interestingly enough, it does not happen on my much older and weaker Android tablet, where you'd think that memory issues related to log files would be more of an issue...
                      KUSA GAJE GASU 4903

                      CL 2100
                      Anisaz, Extra Gold BH, TL 7 (too lazy)
                      Keril, confused Mage, TL 7 (can't be bothered)
                      Ohad, shieldmaiden, TL 115

                      Comment


                        #12
                        Originally posted by Travis | Support Mgr. View Post

                        If you're experiencing this on Windows, it's probably the lock-up caused by mashing mouse buttons. See this post by MarkHark.
                        I get freezes on Windows 10 as well and it's definitely not related to mashing mouse button. Sometimes the app freezes, sometimes it's just closing. In fullscreen mode more often than windowed mode.

                        No problems at all playing on Samsung tablet or iphone though.

                        Comment


                          #13
                          Originally posted by szin View Post
                          I get freezes on Windows 10 as well and it's definitely not related to mashing mouse button. Sometimes the app freezes, sometimes it's just closing. In fullscreen mode more often than windowed mode. No problems at all playing on Samsung tablet or iphone though.
                          Have you tried resetting the app?

                          1. Open the start menu.
                          2. Go to settings>apps.
                          3. Search for "Eternium" and click on the result.
                          4. Click "advanced options".
                          5. Click "reset".

                          Comment


                            #14

                            This happened here too(game version 1.4.42), sometimes freezes and other times the game closes (only happens in trial mode and on the hero's base (the place with the sellers)), but only on my PC (lenovo g485 notebook), on my mobile device (android positivo S455) doesn't happen (well, sometimes the game closes on this one but is rarely).
                            I updated my PC to windows 8.1 single language just for this game, but with this problem I went back to windows 8 single language and left this game only to my mobile device.
                            Last edited by Nirak; 01-25-2020, 07:04 PM.

                            Comment


                              #15
                              Originally posted by Nirak View Post
                              I updated my PC to windows 8.1 single language just for this game, but with this problem I went back to windows 8 single language and left this game only to my mobile device.
                              ...I didn't think the game was compatible with anything less than Win 8.3 (which includes the M$ Store).

                              Comment

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