Leaderboard Still Messed Up

[Tin Man]

This has been going on way too long.

Ever going to fix the issue where we can not scroll through the leaderboard without it causing the game to hang? This problem has been going on for months.

My Android seems to be unaffected but is very challenging to scroll through the leaderboards using the Windows version.

Possibly this is symptomatic of other leaderboard issues that have talked about more frequently in recent months?

[Travis | Support Mgr.]

The devs have a couple plans to get them fixed (i.e. moving them to a larger instance, calling less information when the basic listing is shown, etc.), but nothing's been done quite yet.

[Grand_Wazoo]

As of today.....Retrieving...and retrieving...and retrieving...very long..

[Benedicto]

It also happens in PvP LB until now.

[Travis | Support Mgr.]

It's because it's pulling all of the information for all of the heroes at once. Part of the plan is to only get it to call for that info when you tap on a hero.

[Tin Man]

Did they change how the leaderboard presents?

Back in the day where there were 1+M entries in the leaderboard, before the resets, there was no encountering this issue or at least not with anywhere near this consistency. Seemed that the leaderboard used to only pull information for the heroes that were shown on the screen that was being displayed. The app would update the information if you moved to a different screen of the Top 100 for instance. Never seemed to pull all the heroes at once.

This has only been an issue recently, as in since the PvAI rolled out and the new season started. From a player's perspective, really seems like another one of those bugs that did not use to exists that popped up with the PvAI rollout.

Just sharing my honest opinion.

[Tin Man]

Thank you.

That is how the leaderboards used to perform.

[Travis | Support Mgr.]

A change was made yesterday to hopefully improve leaderboard performance. Let me know if it's still acting up.

[Tin Man]

Yes, I saw the announcement. Things are better on Windows and Android. Thank you.

[Tin Man]

So, when using my Windows device, the Gold #8 leaderboard is acting squirrelly Took a bit to load and can not see ranks 1-10 and 91-100.

I was gonna to say that I was not having the same issue with Android but was just scrolling backwards through the Top 100 and it hung. I was able to exit the leaderboard and went back in. The issue did not reappear when I went back in.

Have not seen similar issues with the season leaderboard.

Just exited and went back into the Gold #8 leaderboard and was able to stop backwards through the Top 100 until it got to the Top 10.

Exiting and doing the same thing again? Hung when I got to the 31-40 screen.

I lied. Just had a similar issue with the season leaderboard.

Still is a lot better than it was. At least I am not having to abandon the app to resolve the issue.

[dudemus]

on an ipad it locks up entirely more often than not when pulling up any leaderboard. has been doing this for a while. i have to close app and restart 2 out of 3 times if i am lucky to get one to finally load up.