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i don't recieve any gem box NEW DATA

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  • i don't recieve any gem box NEW DATA

    Bug Reporting Template

    Game version: 1.2.49
    Windows/IOS/Android + version: Android 7.1.1
    Device Model : Gm 5+
    Map or Trial : all
    Player Type : Mage
    Player Gear: -
    Abilities: -
    Reproducible: 5/5

    Current situation (bug): i never get any mystery box ( 5gem box ), i m playing online , lvl 70 +100 champion lvl atm and i dont see any of them too.

    Expected situation (working):

    deleted and reloading the game it didnt fix .
    hard reset my phone and delete the cache ...
    i played my friend account (which has got a lot of gem box ) with my phone and his account getting gem box with my phone too.
    i tried my account to another phone(android) nothing change still not getting. -
    my friends and i'm using same connection. they are getting it and im not
    nox player + bluestacks still dont recieve any of them .
    finally i get mystery box with my friends phone which has mobile connection . with wi-fi not droping any gem box. but mobile connection start dropping. i dont have mobile connection for my phone so i cant use it with my phone.
    my phone not rooted
    dont have any ad blocker
    i can watch ad from another game .
    try to use 3-4 vpn app and all countries nothing change.
    my google ads personalization is off and dont any ads company in red from the (youronlinechoice site)
    i reset to couple of time the google ad id .

    please help me .

    i added the pics / page 3 (sorry i dont know how to copy the first post cant edited)
    Last edited by tianhuang; 09-27-2017, 12:13 AM.

  • #2
    Try a VPN. Ads aren't shown in all parts of the world.

    Comment


    • #3
      Many times you need to reset your game settings to make them work. Did they ever work for you?

      Comment


      • #4
        i never get it . lvl 1 to lvl 40

        Comment


        • #5
          Originally posted by ༺྿Travis྿༻ (Support Mgr.) View Post
          Try a VPN. Ads aren't shown in all parts of the world.
          my friend's got many of them but i cant . i try to play with his phone still cant get any mystert box.

          Comment


          • #6
            Go into the game settings where you have the option to turn on the ads and click reset.

            Comment


            • #7
              its already clicked . i cant even turn off . i need to pay for it to turn off and already reset it millions time

              Comment


              • #8
                Have you tried clearing the app data (and cache) for Eternium?

                Comment


                • #9
                  Are your phone rooted? Install Adaway or Adblock apps? If yes try to disabled adblock host.
                  TQQA JEHA XEGA 0724

                  Comment


                  • #10
                    have you tried using bluestacks? also try and opt-out from personalized ads...
                    GEPU GANA HEPO 9200
                    --------------------------------------
                    Check out the DPS Calculator...
                    Watch my latest gameplay video on my YouTube channel...

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                    • #11
                      Originally posted by ༺྿Travis྿༻ (Support Mgr.) View Post
                      Have you tried clearing the app data (and cache) for Eternium?
                      yes i did it 3 times . doesnt change anything.

                      Comment


                      • #12
                        no my phone doesnt rooted. dont have any ad blocker.
                        and i tried nox player it still the same .
                        and opt-out from personalized ads is close i can get anything not personlized .

                        Comment


                        • #13
                          Originally posted by ༺྿Travis྿༻ (Support Mgr.) View Post
                          Try a VPN. Ads aren't shown in all parts of the world.
                          Would like to recommend you try Singapore if using VPN!
                          The ads are literally targeting us! I get around 30 types of ads each day! I think the view limit per type of ad is around 10?
                          some days can almost farm ~600-800 gems just with 100 daily + 100 quest + ~30 random drops I think... and the rest purely from ad boxes

                          try not to do Japan or Korea... a few ads are kinda raunchy and NSFW... especially with sound on...
                          ^^ past experience with other JRPG games that required spoofing my location to play... also black desert online, Korean MMORPG
                          Last edited by Nightlyric; 09-19-2017, 02:11 PM.
                          Self-cleaning Bunny...
                          If my post don't make me smile on re-read...
                          *poof!*~~ It's gone... (In my mouth it goes!)
                          ~om~nom~nom~nom...
                          Making the world a funny place~ one bunny-pellet at a time~

                          Comment


                          • #14
                            i done everything a couple times and still got nothing .

                            Comment


                            • #15
                              Try a VPN and choose server out of USA/UK/Any main population center.

                              Run the game on an Android emulator. Nox or Bluestacks.

                              If that does not work, take screen shots of your VPN and emulator setup and post them here.

                              Comment

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