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Unable to purchase Travellers Package ANB Silver

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  • Unable to purchase Travellers Package ANB Silver

    Hey guys, I just tried purchasing the "Traveller's Package" and it kicks back an error. Perhaps it's because I bought it during the bronze event?

    Any thoughts?

  • #2
    Weird, did you open your event package after you bought it for the Bronze league? Did hitting the 'Restore' button do anything?
    YOCU REGO JASE 0953
    Sanctum

    Rank 4 on Active Leaderboard
    Completed T123 on Apprentice, T
    120 on Arcanist
    Top 10 in ANB 4
    Top 25 in ANB 5

    Comment


    • #3
      I’m also having trouble with the traveler pack. My purchase went thru and money deducted. Says the items was delivered 5 seconds later but nothing arrived. Restore purchase does nothing. Also when viewing packages available it still says I have 3 of 3 available for purchase... I did not purchase any packages in bronze
      Last edited by sg010; 03-02-2019, 01:07 PM.

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      • #4
        Originally posted by Sanctum View Post
        Weird, did you open your event package after you bought it for the Bronze league? Did hitting the 'Restore' button do anything?
        I did open and use it during bronze league. I did try and hit restore within the above image too. I didn't get an email notification of payment going through. So it looks like the transaction is being killed before it even gets that far.

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        • #5
          I had a credit on the App Store and can see that the amount was deducted

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          • #6
            I see. Hopefully the admins/devs can do something about this.
            YOCU REGO JASE 0953
            Sanctum

            Rank 4 on Active Leaderboard
            Completed T123 on Apprentice, T
            120 on Arcanist
            Top 10 in ANB 4
            Top 25 in ANB 5

            Comment


            • #7
              Cleared my system cache and temp files. I get the below screen now before the "OOPS" message.
              I did not see anything strange in my library - I did check.

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              • #8
                If you were charged for something you didn't receive, please email me at help@makingfun.com. I'd handle it here, but I usually need some sensitive info when dealing with purchasing problems.

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                • #9
                  Originally posted by ྿༻Travis༺྿ (Support Mgr.) View Post
                  If you were charged for something you didn't receive, please email me at help@makingfun.com. I'd handle it here, but I usually need some sensitive info when dealing with purchasing problems.
                  It's not that I have been charged and didn't receive the order. I am unable to order it at all.

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                  • #10
                    Hmm...try resetting the Microsoft Store:
                    # Open the start menu.
                    # Go to settings>apps.
                    # Search for "store" and click on the result.
                    # Click "advanced options".
                    # Click reset.

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                    • #11
                      I'll give that a go when I home this evening - thanks for the tip!


                      Originally posted by ྿༻Travis༺྿ (Support Mgr.) View Post
                      Hmm...try resetting the Microsoft Store:
                      # Open the start menu.
                      # Go to settings>apps.
                      # Search for "store" and click on the result.
                      # Click "advanced options".
                      # Click reset.

                      Comment


                      • #12
                        That's a no go - Same error message as previously. "OOPS" This transaction is already stored in my vault etc....

                        Originally posted by ྿༻Travis༺྿ (Support Mgr.) View Post
                        Hmm...try resetting the Microsoft Store:
                        # Open the start menu.
                        # Go to settings>apps.
                        # Search for "store" and click on the result.
                        # Click "advanced options".
                        # Click reset.

                        Comment


                        • #13
                          So weird. You are the only player reporting this. I've personally run into this with another game from the Microsoft Store and I had to contact Microsoft to get it sorted.

                          Comment


                          • #14
                            Oh Lucky me. MS support... lol

                            If it helps at all, I was able to purchase the 30 day gem refill without issue. Seems to be only that particular event pack.

                            This late in the event it's a moot point. If it happens in the gold event I'll open a ticket with MS supoort.

                            Originally posted by ྿༻Travis༺྿ (Support Mgr.) View Post
                            So weird. You are the only player reporting this. I've personally run into this with another game from the Microsoft Store and I had to contact Microsoft to get it sorted.

                            Comment

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