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Unable to purchase Travellers Package ANB Silver

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  • Spyclown
    started a topic Unable to purchase Travellers Package ANB Silver

    Unable to purchase Travellers Package ANB Silver

    Hey guys, I just tried purchasing the "Traveller's Package" and it kicks back an error. Perhaps it's because I bought it during the bronze event?

    Any thoughts?

  • Spyclown
    replied
    Oh Lucky me. MS support... lol

    If it helps at all, I was able to purchase the 30 day gem refill without issue. Seems to be only that particular event pack.

    This late in the event it's a moot point. If it happens in the gold event I'll open a ticket with MS supoort.

    Originally posted by ྿༻Travis༺྿ (Support Mgr.) View Post
    So weird. You are the only player reporting this. I've personally run into this with another game from the Microsoft Store and I had to contact Microsoft to get it sorted.

    Leave a comment:


  • ྿༻Travis༺྿ (Support Mgr.)
    replied
    So weird. You are the only player reporting this. I've personally run into this with another game from the Microsoft Store and I had to contact Microsoft to get it sorted.

    Leave a comment:


  • Spyclown
    replied
    That's a no go - Same error message as previously. "OOPS" This transaction is already stored in my vault etc....

    Originally posted by ྿༻Travis༺྿ (Support Mgr.) View Post
    Hmm...try resetting the Microsoft Store:
    # Open the start menu.
    # Go to settings>apps.
    # Search for "store" and click on the result.
    # Click "advanced options".
    # Click reset.

    Leave a comment:


  • Spyclown
    replied
    I'll give that a go when I home this evening - thanks for the tip!


    Originally posted by ྿༻Travis༺྿ (Support Mgr.) View Post
    Hmm...try resetting the Microsoft Store:
    # Open the start menu.
    # Go to settings>apps.
    # Search for "store" and click on the result.
    # Click "advanced options".
    # Click reset.

    Leave a comment:


  • ྿༻Travis༺྿ (Support Mgr.)
    replied
    Hmm...try resetting the Microsoft Store:
    # Open the start menu.
    # Go to settings>apps.
    # Search for "store" and click on the result.
    # Click "advanced options".
    # Click reset.

    Leave a comment:


  • Spyclown
    replied
    Originally posted by ྿༻Travis༺྿ (Support Mgr.) View Post
    If you were charged for something you didn't receive, please email me at help@makingfun.com. I'd handle it here, but I usually need some sensitive info when dealing with purchasing problems.
    It's not that I have been charged and didn't receive the order. I am unable to order it at all.

    Leave a comment:


  • ྿༻Travis༺྿ (Support Mgr.)
    replied
    If you were charged for something you didn't receive, please email me at help@makingfun.com. I'd handle it here, but I usually need some sensitive info when dealing with purchasing problems.

    Leave a comment:


  • Spyclown
    replied
    Cleared my system cache and temp files. I get the below screen now before the "OOPS" message.
    I did not see anything strange in my library - I did check.

    Leave a comment:


  • Sanctum
    replied
    I see. Hopefully the admins/devs can do something about this.

    Leave a comment:


  • sg010
    replied
    I had a credit on the App Store and can see that the amount was deducted

    Leave a comment:


  • Spyclown
    replied
    Originally posted by Sanctum View Post
    Weird, did you open your event package after you bought it for the Bronze league? Did hitting the 'Restore' button do anything?
    I did open and use it during bronze league. I did try and hit restore within the above image too. I didn't get an email notification of payment going through. So it looks like the transaction is being killed before it even gets that far.

    Leave a comment:


  • sg010
    replied
    I’m also having trouble with the traveler pack. My purchase went thru and money deducted. Says the items was delivered 5 seconds later but nothing arrived. Restore purchase does nothing. Also when viewing packages available it still says I have 3 of 3 available for purchase... I did not purchase any packages in bronze
    Last edited by sg010; 03-02-2019, 01:07 PM.

    Leave a comment:


  • Sanctum
    replied
    Weird, did you open your event package after you bought it for the Bronze league? Did hitting the 'Restore' button do anything?

    Leave a comment:

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