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Gems Disappeared

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  • Gems Disappeared

    I purchased Gems 4/27/2019 (for 19.00 which is about 2,600) I went to forge an item and got the message "You must have an active internet connection", fixed the connection and when I returned to game a good portion of the gems were gone about 731 were left. I did spend 124 gems plus 64 gems but I should still have over 2000 gems or more left. I read somewhere else that I should hit the support button ingame but I didn't see it anywhere, sorry. Please, help, thank you.

  • #2
    Did you click on the keyhole icon to make sure the transaction was completed? Sometimes it takes a little time for your purchase to go through, it could be that your new gems have not yet arrived, and the 700+ you are seeing are just what you had before?
    If not, I am sure ྿༻Travis༺྿ (Support Mgr.)
    will fix that for you.

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    • #3
      In game support is a little hidden away. From the main menu hit More..... then on the left hand side is Support. You can email from there.

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      • #4
        If you send an email to help@makingfun.com, I can look into it.

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