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Synchronizing Profile then OFFLINE

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    Synchronizing Profile then OFFLINE

    For the last 10 days I often will have a problem connecting to the servers during night and daytimes and often when I am connected it last for a short period of time and then goes off-line. This is also happening to my girlfriend that is playing the game. Both of us are having the issue and trying to connect to the game from different locations over different networks at different times of day but are having difficulty connecting. What could be causing this issue? I am not having problems with my Internet connection I have a strong signal and very small pack loss there seems to be a problem with the server.

    Can’t even craft items either. Still going on.
    Also getting this error reported.
    Attached Files
    Last edited by Todd Keith; 11-15-2020, 05:19 PM.

    This issue is caused by your network security protocols. If you are using a cellular network, try connecting to WiFi. If you are using a WiFi network, try turning WiFi off and using a cellular network. If you're still having trouble, try connecting to a different WiFi network (on a different router) and letting the game complete the updates on the level loading screen before trying to play. If possible, use a friend's network or find a public place with free WiFi (like a coffee shop).

    If the above does not work, try using a VPN app to simulate a different network:
    1. Ensure the game is closed via your app manager.
    2. Install a VPN app (SuperVPN developed by SuperSoftTech works well).
    3. Open the VPN app and connect to a VPN.
    4. Launch the game and load a level (which forces a server call).
    5. Force close the game via your app manager.
    6. Go back to the VPN app and disconnect. You are welcome to remove the VPN app at this point.
    7. Launch the game and you should be able to play.