Character unleveled oddness

[Drew Hannah]

So I had played a long while ago, gotten to a level 44 mage. But on loading the game more recently, it had no existing character and so I just started playing. Then I realized I might have had an Eternium login rather than it being through Google play. I did and it worked, I started playing with my old lvl 44.

But now somehow the accounts have been combined or something, because my character is lvl 5, but with all the lvl 40s equipment, which shows as locked and I can't use it, as I am not high enough level.

Can you guys restore my old character Zorba to the level she was yesterday instead of the paltry level she is today? She is having a bit of a self-confidence issue. ?

Thanks much!
-Drew

[Travis | Support Mgr.]

This can happen when an older profile (specifically, one from 2017) is loaded. I've put Zoba back up to lvl 44.

[Bobek]

I've got the same problem. Just downloader Eternium yesterday after few month of idle. It'd be shame to lost 70lvl character. It would be awesome, if admin could PM me to hear my email and recover my character.

[Travis | Support Mgr.]

Fixed.