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    Missing Recipe Purchase

    I bought the Elementalist Regalia Boots for 200 gems.
    Gems were taken, but the Recipe is still locked.
    Please advise, thanks!

    #2
    Here is a list of recipes unlocked using Gems:
    2021-03-18 13:15:26 Acamar, Secrets of the Void
    2021-03-18 5:48:39 Glacies Tempestas
    2021-03-18 5:47:37 Charm of Qol
    2021-03-17 17:06:35 Integralas Mantle
    2021-03-17 13:14:44 Eridanus, Greatstaff of the Magi
    2021-03-17 9:12:50 Regalia Pads
    2021-03-17 9:12:26 Regalia Armguards
    2021-03-17 9:11:51 Igneus, Pillar of Flame
    2021-03-17 9:11:11 Regalia Robe
    2021-03-17 3:39:53 Regalia Pants
    and you've unlocked the recipes for Regalia Helm and Versatile Belt using Gold.


    Acamar, Secrets of the Void is the recipe you purchased 25 minutes before posting.

    Comment


    • Shagan
      Shagan commented
      Editing a comment
      Something is wrong with the system then, a bug or something.
      I bought the boots about 10 secs before I bought the the offhand.
      I know it was them because I was excited as it was the only one I still needed in the set.
      They were both listed in the same vendor window.
      Also I lost 200 gems for each purchase, but only received the 1 recipe.
      Can you check the log on my gem total changes to confirm the missing gems?

    #3
    A lot of your Gems have been used to craft jewelry. Keep in mind that if you select an attribute when crafting jewelry, it will use Gems. If you craft jewelry with a random attribute, it will only use Gold. Here is a list of everything you've used Gems for:
    Date/Time (UTC) Item Cost
    2021-03-18 13:15:26 Acamar, Secrets of the Void 200
    2021-03-18 13:12:53 Store Offer Refresh 50
    2021-03-18 5:48:39 Glacies Tempestas 200
    2021-03-18 5:47:37 Charm of Qol 200
    2021-03-18 4:32:38 Reforge 10
    2021-03-17 22:22:39 Ability Upgrade Speedup 3
    2021-03-17 19:28:45 Unlock Ability Slot 750
    2021-03-17 19:28:25 Unlock Ability Slot 450
    2021-03-17 19:27:58 Ability Upgrade Speedup 5
    2021-03-17 19:27:54 Ability Upgrade Speedup 3
    2021-03-17 17:06:35 Integralas Mantle 200
    2021-03-17 13:14:44 Eridanus, Greatstaff of the Magi 200
    2021-03-17 9:13:38 Store Offer Refresh 50
    2021-03-17 9:12:50 Regalia Pads 200
    2021-03-17 9:12:30 Store Offer Refresh 50
    2021-03-17 9:12:26 Regalia Armguards 200
    2021-03-17 9:11:51 Igneus, Pillar of Flame 200
    2021-03-17 9:11:11 Regalia Robe 200
    2021-03-17 9:10:32 Store Offer Refresh 50
    2021-03-17 7:51:20 Ability Upgrade Speedup 39
    2021-03-17 7:50:59 Ability Upgrade Slot 400
    2021-03-17 6:57:28 Reforge 10
    2021-03-17 6:57:13 Reforge 7
    2021-03-17 6:56:33 Add Socket 123
    2021-03-17 6:49:18 Gold Exchange 50
    2021-03-17 6:49:16 Gold Exchange 5
    2021-03-17 6:31:01 Crafting Jewelry 10
    2021-03-17 6:31:01 Crafting Jewelry 10
    2021-03-17 6:31:01 Crafting Jewelry 10
    2021-03-17 6:31:00 Crafting Jewelry 10
    2021-03-17 6:31:00 Crafting Jewelry 10
    2021-03-17 6:31:00 Crafting Jewelry 10
    2021-03-17 6:30:57 Crafting Jewelry 10
    2021-03-17 6:30:56 Crafting Jewelry 10
    2021-03-17 6:30:56 Crafting Jewelry 10
    2021-03-17 6:30:15 Crafting Jewelry 10
    2021-03-17 6:30:15 Crafting Jewelry 10
    2021-03-17 6:30:14 Crafting Jewelry 10
    2021-03-17 6:30:07 Crafting Jewelry 10
    2021-03-17 6:30:07 Crafting Jewelry 10
    2021-03-17 6:30:06 Crafting Jewelry 10
    2021-03-17 6:29:54 Crafting Jewelry 10
    2021-03-17 6:29:45 Crafting Jewelry 10
    2021-03-17 6:29:44 Crafting Jewelry 10
    2021-03-17 5:20:59 Unlock Ability Slot 350
    2021-03-17 5:19:19 Ability Upgrade Speedup 25
    2021-03-17 5:19:15 Ability Upgrade Speedup 10
    2021-03-17 5:19:12 Ability Upgrade Speedup 5
    2021-03-17 5:19:09 Ability Upgrade Speedup 3
    2021-03-17 5:18:17 Ability Upgrade Speedup 30
    2021-03-17 3:39:53 Regalia Pants 200
    2021-03-17 1:54:47 Crafting Jewelry 5
    2021-03-17 1:54:46 Crafting Jewelry 5
    2021-03-17 1:54:46 Crafting Jewelry 5
    2021-03-17 1:54:28 Crafting Jewelry 5
    2021-03-17 1:54:27 Crafting Jewelry 5
    2021-03-17 1:54:27 Crafting Jewelry 5
    2021-03-17 1:54:18 Crafting Jewelry 5
    2021-03-17 1:54:18 Crafting Jewelry 5
    2021-03-17 1:54:17 Crafting Jewelry 5
    2021-03-17 1:24:06 Crafting Jewelry 5
    2021-03-17 1:24:05 Crafting Jewelry 5
    2021-03-17 1:24:04 Crafting Jewelry 5
    2021-03-17 0:53:19 Minion Slot Unlock 75
    2021-03-17 0:50:28 Ability Upgrade Speedup 25
    2021-03-17 0:50:25 Ability Upgrade Speedup 10
    2021-03-17 0:50:21 Ability Upgrade Speedup 5
    2021-03-17 0:50:15 Ability Upgrade Speedup 3
    2021-03-17 0:49:46 Ability Upgrade Speedup 25
    2021-03-17 0:49:38 Ability Upgrade Speedup 10
    2021-03-17 0:49:31 Ability Upgrade Speedup 5
    2021-03-17 0:49:24 Ability Upgrade Speedup 3
    2021-03-17 0:48:21 Ability Upgrade Speedup 9
    2021-03-16 23:52:23 Crafting Jewelry 2
    2021-03-16 23:52:19 Crafting Jewelry 2
    2021-03-16 22:45:39 Unlock Ability Slot 75
    2021-03-16 22:23:40 Upgrade Inventory 50
    2021-03-16 21:54:02 Unlock Ability Slot 25
    2021-03-16 21:49:34 Locked Treasure Chest 9
    You have received a total of 6,689 Gems since you started and you have spent 5.051 of them on the items listed above, leaving you with the 1,638 Gems you currently have.

    Comment


    • Shagan
      Shagan commented
      Editing a comment
      Date/Time (UTC) Item Cost
      2021-03-18 13:15:26 Acamar, Secrets of the Void 200
      <<<<<<I bought the boots right here>>>>
      2021-03-18 13:12:53 Store Offer Refresh 50

      Perhaps the gems were deducted visually, but didn't apply to the database, or the purchase didn't save so it is like it never occurred.
      No worries on my end, if the gem balance is correct I can wait for the boots to come around again. So we are square.

      The bigger deal is on your end:
      I know I bought the boots, after the refresh and right before the Acamar Offhand, they were in the same vendor offering even.
      Why the transaction did not process/save/register is clearly a bug that needs fixing please report it to the proper people.
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