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    Change email address

    Is it possible to change email accounts without losing your game

    #2
    You can change the email address linked to your Eternium account using the "unlink email" button found in the game's options. Once your email is unlinked, you can save your game data to a new email address using the "create account" button on the game's main menu.

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      #3
      I have tried to unlink my email And have had no luck

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      • Travis | Support Mgr.
        Travis | Support Mgr. commented
        Editing a comment
        Where are you getting hung up? Due to a bug, you have to have the game language set to English when you go through the process, if that helps.

      #4
      I go to the main menu, select options, hit unlink email, and then it doesn't do anything and I never see a create account button. When I log out when I log back in it's under the account that I want to delete. I am set to English

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      • Travis | Support Mgr.
        Travis | Support Mgr. commented
        Editing a comment
        What platform are you playing on, Android, iOS, Amazon, or Windows?

      #5
      I followed the directions on the unlinke email.

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        #6
        Android

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        • Travis | Support Mgr.
          Travis | Support Mgr. commented
          Editing a comment
          1. Launch the game.
          2. Tap "options".
          3. Tap unlink email.
          4. Tap "continue".
          5. Type "unlink my account".
          6. Tap "okay".
          7. Enter your password.
          8. Tap "okay".
          9. Tap "pay and unlink".
          10. Tap "okay".
          11. Tap "create account" to save your profile to a new email address.

        #7
        Nothing happens after step 6

        Comment


        • Travis | Support Mgr.
          Travis | Support Mgr. commented
          Editing a comment
          Are you sure you're typing "unlink my account"? If you type any other phrase in (like "unlink my email"), it won't work.
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