Purchased item not received

[Bill]

Purchased item not received apple Store Order ID:MLY6HNSB6G File No 146564565337 Date:17/07/2022 HKD78.00 Event Pack 10

[Travis | Support Mgr.]

I'm sorry you had trouble with your purchase. Looking at your game data, I see that the order was delivered, but because there was a connection issue, the order needs to be manually collected. You can collect your goods by going to the game settings and opening the Vault. Once there, tap on the order that needs to be collected, then tap the "retry" or "open" button.