Can't access my old account after redownloading

[Travis | Support Mgr.]

The "other support" was me.

[Robert Trebor]

I read that thread beforehand and didn't see my issue there. Can i just get an account wipe? I downloaded on microsoft store to test, same problem

Edit, another support deleted my acc it works fine now

[Travis | Support Mgr.]

Yours is a different issue than the other posters here. Check out https://forum.makingfun.com/forum/et...g-your-problem.

[Robert Trebor]

I also can't login to my old acc

Says this: https://i.ibb.co/VLr1D6G/wtf-eternium.png

I'm fine with a total acc wipe, i just don't want to use another throwaway email

[Travis | Support Mgr.]

Fixed.

[HeiDs]

I'm having the same problem as the OP, can you help me? Thanks!

[Saioresse]

Thanks!!!

[Travis | Support Mgr.]

Fixed!

[Saioresse]

Same here...played a long time ago but can't log in or create a new account. Would lo e to start from the beginning, as I don't remember much.

[Travis | Support Mgr.]

As mentioned, if you want to play the game again, you'll have to create a new account using a different email address.

[Poi]

Wow. So thats the reason
Is it possible to delete those account with the email? I can't find the solution for that.

[Travis | Support Mgr.]

That's happening because your profile has been permanently banned. If you want to play the game again, you'll have to create a new account using a different email address (and not try to cheat this time).

[Poi]

I can't sign up with my Email. Then i found out that my Email has been used before. But i can't log in to that. It always force closed. Can you help me with that?

[Travis | Support Mgr.]

Fixed.

[TatumRiley]

Same issue