Eternium
Eternium

Announcement

Collapse
No announcement yet.

Can't access my old account after redownloading

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Travis | Support Mgr.
    commented on 's reply
    Fixed!

  • Stu Feils
    replied
    Same problem as the others. Old user, old account. Can't log in to old account, can't use email address to save new profile. Please fix for me, thank you!

    Leave a comment:


  • Travis | Support Mgr.
    commented on 's reply
    Fixed. You can create a new account now.

  • Pawel Balut
    replied
    I've got the same issue. Just come back to game to give it another try and can't log in because I get error msg. Can't create new one because it is already used so can You fix this for me as well?

    Leave a comment:


  • Travis | Support Mgr.
    commented on 's reply
    You can't access your profile because it's been permanently banned. If you want to play the game, you'll have to do so using a different email address.

  • Clutch636
    replied
    Travis | Support Mgr. Having issues with my steam account,
    I just made it on my phone and something messed up on PC side, I cant even make a new account for PC it just tries to log in and then says quit game to update character and quits out. Reset password and claered cache, reinstalled Eternium and it still auto logs in on and quits out still. So im stuck in a loop on PC not being able to logout or do anything after launching the game

    Leave a comment:


  • Travis | Support Mgr.
    commented on 's reply
    I can manually set your password. Shoot me a PM and let me know what you'd like your password to be.

  • Heavyharmonies
    replied
    Tried that multiple times making sure. Have now reinitiated reset multiple times. Doesn't work. Samsung Fold 5 if that makes a difference. Is there any way to do this on a PC via a real web interface?

    Leave a comment:


  • Travis | Support Mgr.
    commented on 's reply
    When entering your password, make sure you're not using suggested or predictive text, which usually adds a trailing space to entries.

  • Heavyharmonies
    replied
    Same or similar problem on Android. Did a password reset. Got the code via email, reset the password. Tried logging in with new pw, get message that password is incorrect.

    So locked out currently.

    Leave a comment:


  • Travis | Support Mgr.
    commented on 's reply
    You can't access your profile because it's been permanently banned. If you want to play the game, you'll have to do so using a different email address.

  • Cycopneumonia
    replied
    I can't acces mine too. It stock on sync when i logged in my account

    Leave a comment:


  • command_its@hotmail.com
    commented on 's reply
    Hey Tin Man...... what is a 'glory' item?

  • Travis | Support Mgr.
    commented on 's reply
    Fixed. You should be able to save your new profile to a new account using your email address.

  • Manan Jain
    replied
    I am facing a similar issue as the rest, where I am unable to login to my account. I have reset my password, and I do not need my old saves. Can I just use my email and set up a sync with the new game that I have begun?

    Leave a comment:

Working...
X