Game freeze in version 1.6.6

[galevheaton]

Using version 1.6.6 I occasionally after playing for a few hours will experience a game freeze, music still playing, but keyboard and mouse unresponsive. I can only recover with a reboot of the computer. I have no idea why this happens but there is no loss of game accomplishments other than I have to redo whatever I was doing when freeze happens. I can only reproduce freeze by playing a long session, and even then it may not happen. This does not seem to be game-breaking, but I thought you should know about this in case others report same issue.

[Travis | Support Mgr.]

This sounds like a hardware issue (i.e. GPU overheating). The next time it happens, try pressing ALT+F4 or ALT+TAB to see if you can minimize the game itself.

[galevheaton]

Thank you, Travis, this indeed could be hardware. The KB and mouse both become totally unresponsive and only reboot--turning machine off then back on again--is only solution. Computer is AMD 5600X processor, ASRock Phantom Gaming AMD RX550/550 Series video card. Both are overclocked and run this game without being strained in any way. Again this report is for your information only and you should not consider it a game issue until you get other similar reports. Thank you again.

[Travis | Support Mgr.]

Thanks for the info. Yours is the only report I've seen, but I'll keep an eye out for others.

[Bali_Lenni]

Occasionally, and usually in Trials during heated combat, the game freezes on my tablet.
In this case, I minimize the game window and then reopen it. This then defreezes the game without having to reboot.*
I strongly suspect that this problem comes from my device.
Before installing 1.6.6. , I did a factory reset for my tablet and had 0 crashes for the next days !
At some stage, beaming and wanting a bigger zoom out effect, I changed the "Minimum Width (xxx dp)" setting in developer options and the crash problems are starting to reoccur (and continue with dp settings restored to original). (Yes I know, do not mess with things you know nothing about). Will have to do another factory reset, maybe next update.

*Anyway just wanted to share the info in case it might help other mobile players...

[Wisp]

Was getting lag. And some crash resets before 1.6.6; on Android mobile.
Figured it was me or mine; did a simple restart.
Worked until after update; although again device had been up for awhile.
Restart again worked.
Played on Steam (Windows 10) . Although not since the 1.5.99 update.
Never had a problem.

edit: Wonder if it's a Mage effect issue. Too many things at once type of thing.
Just an observation. BH TL119 perched at 105.

[WarriorSeven]

I haven't seen the issues above, but my game on Android mobile has had to do an automatic reset at least 3 or 4 times for me since the V1.6.6 update with a so-called significant time discrepancy (don't remember the exact alert phrase).

[Travis | Support Mgr.]

If you see it again, grab a screenshot, please.