Can't find Hidden Express???

[DAUBE1954]

I've been playing Hidden Express for 5 years and love this game. I was having trouble getting one of the levels to load, so I uninstalled and then reinstalled the game. Did not help! Waited a couple of days and tried again. This time a box popped up and said there was an update, so I clicked on the box and it took me to the page where you download the game. Could not find anything about an update. Uninstalled the game again and now I can't even find the game to download again!!! Please help! I really miss playing this game.

[Travis | Support Mgr.]

What type of device (brand/model) are you trying to play on?

[DAUBE1954]

I have been playing on my Kindle Fire 8HD. Never had a problem before.

[DAUBE1954]

I'm sorry... I have a Kindle Fire HD 10 (11th Gen)

[Travis | Support Mgr.]

What version of Android is your device running?
1. Swipe a finger down from the top of the tablet.
2. Tap Settings.
3. Tap Device Options.
4. Tap System Updates.
5. Your OS version will be displayed toward the top of the screen.

[DAUBE1954]

Fire OS 7.3.2.3

[DAUBE1954]

I went to Amazon store to see if I could download the game from there. It says the game is not compatible with my device. How can that be when I was playing on this device for well over a year??
I still have my old Kindle Fire HD 8(6th Gen) and can still play hidden express on that one. I don't understand!

[Travis | Support Mgr.]

I'm waiting for a response from the team, but it sounds like something in the last update made some Amazon device incompatible.

[DAUBE1954]

Is that something they can fix?

[Travis | Support Mgr.]

They're working on it. In the meantime, you'll have to play on your HD8.