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Problems updating Amazon device

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  • Jo Dfo
    started a topic Problems updating Amazon device

    Problems updating Amazon device

    Please help. On kindle hd it still says game version mismatch. I have cleared memory and rebooted to no avail. I deleted the game even from the cloud then rebooted and reinstalled and it still says game version mismatch - must update. On kindle hdx it works fine, but I don't always have that tablet. What else can I try?

  • David (Support)
    replied
    Hi there Jo Dfo . This looks like an Amazon problem. I've contacted their support and am waiting to hear back. We've seen this with Eternium, too, where some players get the update and others don't. It's always taken Amazon support to correct the issue. I'm affected, too, while the game's designer is not. It's frustrating for sure.

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