Ask Travis!

[lucyfur]

Travis, Joan McDaid's game froze last night. She had 55 tickets before the freeze and only 37 afterwards. Can you see what happened please. https://www.facebook.com/joan.mcdaid1?fref=nf

Also Sandra Welch says she hasn't completed all the journies yet when she goes into the game it says she has. https://www.facebook.com/sandra.welch.1806?fref=nf

[Travis | Support Mgr.]

Travis, Joan McDaid's game froze last night. She had 55 tickets before the freeze and only 37 afterwards. Can you see what happened please. https://www.facebook.com/joan.mcdaid1?fref=nf

Joan spent 19 tickets on a 5 pack of seekers. Since she still had the seekers, I went ahead and reversed the transaction.

Also Sandra Welch says she hasn't completed all the journies yet when she goes into the game it says she has. https://www.facebook.com/sandra.welch.1806?fref=nf

Will you please post a screenshot of what Sandra is seeing that indicates that she's completed all of the Journeys?

[lucyfur]

Joan spent 19 tickets on a 5 pack of seekers. Since she still had the seekers, I went ahead and reversed the transaction.

Will you please post a screenshot of what Sandra is seeing that indicates that she's completed all of the Journeys?

Joan says thank you.

Sandra can't do screenshots but she says she gets the congrats screen like this http://prntscr.com/85prm6
And that all her journey things are coloured in like this. http://prntscr.com/85pvfo
She says Granada is the last one she done.

[Travis | Support Mgr.]

Sandra can't do screenshots

She can't, or she doesn't know how?

but she says she gets the congrats screen like this http://prntscr.com/85prm6
And that all her journey things are coloured in like this. http://prntscr.com/85pvfo
She says Granada is the last one she done.

What does her pinbox show?

[lucyfur]

She can't, or she doesn't know how?

What does her pinbox show?

Told her how to do it and this is what she posted http://prntscr.com/85tzhq
This is her pin box. http://prntscr.com/85uzg5

[Travis | Support Mgr.]

Told her how to do it and this is what she posted http://prntscr.com/85tzhq
This is her pin box. http://prntscr.com/85uzg5

Thanks. I'll have to have the engineers take a look at this one, which may take awhile (depending on what else they have going on).

[karen1046]

Travis, it seems like I keep getting the day one daily reward. I believe for 2 days now. Can you check this out for me? Thank you

[Travis | Support Mgr.]

Travis, it seems like I keep getting the day one daily reward. I believe for 2 days now. Can you check this out for me? Thank you

Looking at your game data, I see that you've been receiving your rewards normally. Going back 7 days:

• 2015-08-11: 25 GMs.
• 2015-08-12: +2 tickets and access to the wheel.
• 2015-08-13: 2x +3 energy pack.
• 2015-08-14: Slow Time
• 2015-08-15: +10 GMs and access to the prize wheel.
• 2015-08-16: +10 energy pack.
• 2015-08-17: +2 tickets and access to the prize wheel.
• 2015-08-18: +3 energy pack.

It looks like you went from Day 7 straight to Day 2 for some reason, but you're definitely progressing through the rewards.

[Travis | Support Mgr.]

Sandra Welch says she hasn't completed all the journies yet when she goes into the game it says she has. https://www.facebook.com/sandra.welch.1806?fref=nf

Told her how to do it and this is what she posted http://prntscr.com/85tzhq
This is her pin box. http://prntscr.com/85uzg5

Thanks. I'll have to have the engineers take a look at this one, which may take awhile (depending on what else they have going on).

Ok, the engineers weren't able to figure out what happened. Everything in her data indicated that someone had played all of the Journey scenes on her account and completed them. Regardless, I had them reset her Journey data back to Granada.

[Maggie Redfern]

can you help, cannot find hat in the 2nd part of AMSTERDAM in Juliets Journey, its tha last item on train and have tried sleuths boosters everything, where is the hat please

[Pat722]

How do you earn shooting stars

[Elaine Jarvie]

Hey there! Once a week, the tournament icon lights up & I play. When I've had one turn, the message states how long I will have until I can play again. However, the icon does not light up again until the new weekly tournament. Also, I've mastered all the cities up to 20 & the Treasure Hunts icon has never been lit up. Can you please advise me on what to do? Thanks so much!

[Travis | Support Mgr.]

How do you earn shooting stars

The only way to earn shooting stars is by completing Juliet's Journeys. I believe each Journey awards 2-3 shooting stars.

[Travis | Support Mgr.]

Hey there! Once a week, the tournament icon lights up & I play. When I've had one turn, the message states how long I will have until I can play again. However, the icon does not light up again until the new weekly tournament. Also, I've mastered all the cities up to 20 & the Treasure Hunts icon has never been lit up. Can you please advise me on what to do? Thanks so much!

Hmmm...are you playing on Facebook?

[Elaine Jarvie]

Hmmm...are you playing on Facebook?

I was playing on Yahoo, but thought maybe that was the problem, so I started on FB. Thanks for getting back to me!