Hidden Express

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    Originally posted by Travis (Admin) View Post
    I've been getting sporadic reports of this, but not enough to see a pattern. Are you seeing this happen in Chrome, too?

    Do me a favor and go to http://supportdetails.com/ and send me a screenshot of what you see there. Thanks!
    Hi again,
    Yes it is on Chrome too. Shot you asked for ...... http://prntscr.com/8rzuwo
    Also, the free gifts button has not reset again.

    Comment


      Originally posted by Travis (Admin) View Post
      Has she tried following the basic troubleshooting steps?
      Yup, cleared cache and cookies. Even switched between 3 browsers and same problem persists.
      Everyone is welcome to join our great group The Hexing Factor https://www.facebook.com/groups/TheHexingFactor/

      Comment


        Originally posted by Susan Mary View Post
        Shot you asked for ...... http://prntscr.com/8rzuwo
        That's so strange. I'm running the same setup you have and everything is fine. The current theory is that last night's Flash update is causing the problem.

        Will you please send me a link to your game via PM, so I can see if it's happening with your data on my PC?

        Comment


          Originally posted by Travis (Admin) View Post
          That's so strange. I'm running the same setup you have and everything is fine. The current theory is that last night's Flash update is causing the problem.

          Will you please send me a link to your game via PM, so I can see if it's happening with your data on my PC?
          Sent

          Comment


            Hidden Express - Full Screen

            Originally posted by Travis (Admin) View Post
            *Use this thread to ask Travis game related questions.*

            Please READ THE INSTRUCTIONS AND FAQ SECTION before posting your question.

            10/17/15 - When switching to Full screen mode in hidden express, there is a delay. When you click on an item there is a few seconds delay. Only in full screen. Is this a new glitch?

            Comment


              Originally posted by Monique Sweat-Brewer View Post
              10/17/15 - When switching to Full screen mode in hidden express, there is a delay. When you click on an item there is a few seconds delay. Only in full screen. Is this a new glitch?
              Yup, read the 5-10 posts before yours.

              Comment


                Originally posted by Travis (Admin) View Post
                Yup, read the 5-10 posts before yours.
                I thought you may have had an answer to my problem but I played on a small screen and unfortunately still had the same problems. It is clear from the posts in my group that there is a major problem with playing the game right now! On which I know the developers are working on!

                Looking for a support group for players of Hidden Express game Then click this link ==> https://www.facebook.com/groups/ALLSTARSHE/ and become a member of the fastest growing support group on Facebook

                Comment


                  Hey Travis, We have a member who says she is after getting 3 stars on level 233 (Machu Pichu) numerous times and it's not registering for her. She is getting the engine. Her name is Carolyn Martello, https://www.facebook.com/carolyn.martello
                  Everyone is welcome to join our great group The Hexing Factor https://www.facebook.com/groups/TheHexingFactor/

                  Comment


                    Is she seeing this on the web version of the game, or the mobile version?

                    Comment


                      Originally posted by Travis (Admin) View Post
                      Is she seeing this on the web version of the game, or the mobile version?
                      Web version
                      Everyone is welcome to join our great group The Hexing Factor https://www.facebook.com/groups/TheHexingFactor/

                      Comment


                        Travis we have a jim roberts who says he has lost 100 tickets over night can you look into this please and thankyou.www.facebook.com/jim.roberts.773?fref=ts

                        Comment


                          Originally posted by lucyfur View Post
                          Web version
                          That's weird. We get reports of this on the mobile version, but never the web version (not very often anyway). When we do, it's always been player confusion. Is she seeing 3 stars on the results screen? If so, could you please have her take a screenshot?

                          Comment


                            Originally posted by Jayne Rowland View Post
                            Travis we have a jim roberts who says he has lost 100 tickets over night can you look into this please and thankyou.www.facebook.com/jim.roberts.773?fref=ts
                            He had used 100 tickets to buy 500 GMs. I went ahead and reversed the transaction.

                            Comment


                              Travis, I may have posted this message on the wrong thread (new Fall pins 2015), so I am copying it here,
                              Hi, this is my first time posting. I LOVE this game and play it all the time. Anyway, I finished the Fall 2015 special pin. I went to the "special pin" page to see it, and I saw that the Easter pin was marked as not completed. I am 99% sure I finished it (I'm obsessed with this game ) Is there any way to check to see if I did. If not, will it ever be available again? thanks for your help!

                              Comment


                                Originally posted by stavrovn
                                Hi, this is my first time posting. I LOVE this game and play it all the time.
                                Welcome!
                                Originally posted by stavrovn
                                Anyway, I finished the Fall 2015 special pin. I went to the "special pin" page to see it, and I saw that the Easter pin was marked as not completed. I am 99% sure I finished it (I'm obsessed with this game ) Is there any way to check to see if I did. If not, will it ever be available again? thanks for your help!
                                Someone else has reported this, too. I'll look into it.

                                Comment

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