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Medals, when will I get mine?

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    Medals, when will I get mine?

    tl;dr Please do not bother asking where your medals are at until at least 2 weeks after the ANB ends or 1 month after a season ends.The answer will be the same as below.

    This is the ever-popular question. So, I decided it warrants a topic to address the issue.

    A New Beginning, ANB, events tend to have their medals delivered around two weeks after the event ends but can take longer and have been delivered sooner. If you are wondering where your medals are, then there is really no reason to ask until two weeks have gone by as the answers that you receive will be similar. Yes, medals for ANBs can be received in as little as a week or so but that can mean that they are still not available before the next ANB starts.

    Seasons are a completely different beast as they require a lot more processing to remove the duplicate heroes since only the highest-ranked hero per account receives any medals. Season medals taking a month is not unheard of but they can be received as early as just over two weeks. For instance, the Winter 2021 season ended on 2 February while the medals dropped around 18 February. However, the Fall 2021 season ended on 9 November but the medals did not drop until around 3 December. The new seasons tend to start unless there is a delay due to a version upgrade, within days or a week of the old season. The relatively quick turnaround time between seasons means the medals are received well after the next season starts, in general.

    The general rules are to not be concerned about where your ANB medals are until the two weeks threshold and season medals until the one-month threshold has passed.

    Be patient while they sort through everything to deliver the medals.

    Congrats on achieving yours!
    Last edited by Tin Man; 10-02-2022, 02:31 AM.

    #2
    Did not receive a medal for participating in promotions. Hit the leaderboards

    Comment


    • Tin Man
      Tin Man commented
      Editing a comment
      Promotions? Meaning the A New Beginning (ANB) events? The recent Bronze ended just over five days ago. Wait at least two weeks before wondering where any medals are at.

    #3
    I didn't receive my medals after the last event.
    Why is it ?​

    Comment


    • Tin Man
      Tin Man commented
      Editing a comment
      Has been just over 5 days since Bronze # 18 ended. Do not even wonder where the medals from that are at until at least two weeks after the event ends.

    #4
    It's been a little over 2 weeks since Bronze #18 and I still haven't received my medals. Has anyone else received theirs yet or do I just need a little more patience?

    Comment


    • Travis | Support Mgr.
      Travis | Support Mgr. commented
      Editing a comment
      Medals for Bronze 18, the August Season, and Silver 18 have not been issued yet.

    • Eternoth
      Eternoth commented
      Editing a comment
      Thanks for the quick response Travis! I'm new to the game and I must say it's refreshing to see how engaged you guys are with the community.

    • Travis | Support Mgr.
      Travis | Support Mgr. commented
      Editing a comment
      Glad to help.

    #5
    Hello,

    I'm also fairly new to the game and wondering if a message/email is sent out or posted somewhere when medals are sent out or planned on being sent out? I have no issues waiting (great game!), just want to make sure that I receive mine for the recent bronze and silver ANB's.

    Thanks!

    Comment


    • Tin Man
      Tin Man commented
      Editing a comment
      Medals from Bronze #18 went out several hours after your post.

    #6
    The recently completed event has now concluded, however I haven't received the leaderboard standing reward. I was in the top 250 players and was expecting the reward of medals for the achievement but after waiting patiently for the reward, I have that last person standing feeling of a soldier on a parade square. I cannot find a relatable thread, hence my enquiry here. Please advise me.

    Comment


    • Tin Man
      Tin Man commented
      Editing a comment
      Did you happen to read the original post on this thread? There is even a TL;DR.

      If you want to see where you ended up for the recently completed Gold #18? You can look at the unofficial results using a player created tool:

      https://eternium.netlify.app/leaderboards

      Cute avatar.

    • Travis | Support Mgr.
      Travis | Support Mgr. commented
      Editing a comment
      He had created a new thread. I moved his post here.

    • Tin Man
      Tin Man commented
      Editing a comment
      Travis, you tricky little devil, you.

      Aalders, my apologies for thinking that you posted on this thread without reading the first post.

      Also, I forgot!

      Well to the Forum and Eternium. Congrats on your Top 250 finish!

      The next A New Beginning (ANB) event will possibly start in around 24 hours. A new event typically starts every other Friday at around 17:00 UTC, give or take.
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