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[Travis | Support Mgr.]

Bei einigen Geräten mit größeren Displays müssen Sie Apps die Berechtigung erteilen, im Vollbildmodus ausgeführt zu werden. Auf den meisten Geräten...

[Travis | Support Mgr.]

The "game not found" issue is something different.

[Travis | Support Mgr.]

You are trying to create a new account. You don't need to do that (because the account still exists). As mentioned in my last post, unlinking your email...

[Travis | Support Mgr.]

That's an easy fix on my end. It happens with older profiles. PM me the email address and I'll get it fixed.

[Travis | Support Mgr.]

Before you can link your email to a new Eternium profile, you need to log into the existing profile and use the "unlink email" button under...

[Travis | Support Mgr.]

Weird. Thanks for letting us know the work around. RAFERS102 worth a shot....

[Travis | Support Mgr.]

You definitely don't need to start over, but we need more details before we can help. Heroes cannot be moved between profiles, so you're stuck with 2...

[Travis | Support Mgr.]

The One UI 3.0 update is specific to Samsung devices. You are only the second player I can think of (the other being @RAFERS102) to report issues with...

[Travis | Support Mgr.]

Only the top 100 are listed on final LBs, then the ranks for the other cutoffs. You ranked 228. The cutoff for Gold is 250.

[Travis | Support Mgr.]

This is caused by a memory leak. Please try the following (in order):
1. Open your app manager and find Eternium.
2. Force close the app....

[Travis | Support Mgr.]

As mentioned via email, adding external storage (conventional memory) won't help with a RAM shortage. You need to play on a more powerful device (with...

[Travis | Support Mgr.]

It's fixed in the next update.

[Travis | Support Mgr.]

There aren't any PvP LB rewards yet, but the team will probably turn their focus there after this current round of bug squashing.

[Travis | Support Mgr.]

This issue should be resolved in the next update.

[Travis | Support Mgr.]

Where did anyone ask for more money...?

[Travis | Support Mgr.]

They are actively chasing down and fixing crashes.

[Travis | Support Mgr.]

I'm guessing it's this. It's very easy to get stuck in a loop of crafting greater essences, then breaking them down to get lesser essences so you can...

[Travis | Support Mgr.]

Eternium2020 Why did you ask the same exact question twice on the same thread within minutes...?
...

[Travis | Support Mgr.]

No. Put a passcode on your phone....

[Travis | Support Mgr.]

Unfortunately, we don't always get detailed release notes.


Known issue that I believe is fixed in the upcoming update.

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