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[Travis | Support Mgr.]

It's a card back. Head to the cosmetic section to apply it.

[Travis | Support Mgr.]

Balance changes require a client update. No updates since Bronze = no nerfs or balance changes.

[Travis | Support Mgr.]

Weird. Try clearing the app cache:

1. If you haven't already, create an Eternium account using the "save now" button on the left side of the

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[Travis | Support Mgr.]

Are you referring to the profile linked to BUTI XUBA QAHU 6200?...

[Travis | Support Mgr.]

This is a known issue that happens when you open the first crate you're given from your stash instead of your inventory.

[Travis | Support Mgr.]

Try disabling the "smart crafting assistant" in the game settings. It sets mats (like Gold) aside to complete other parts of the recipe. So,...

[Travis | Support Mgr.]

Thanks for the suggestion.

[Travis | Support Mgr.]

Gemstone III.

[Travis | Support Mgr.]

The team wants to run a closed beta, then apply changes (if needed), then run an open beta, then apply changes again (if needed), then go live, then possibly...

[Travis | Support Mgr.]

That said, Silver 7 will start tomorrow (Oct. 23). Bronze LBs are being finalized today...medals should go out tomorrow, unless there's an unforeseen...

[Travis | Support Mgr.]

Bronze just ended on Sunday...

[Travis | Support Mgr.]

Yes, he did.

[Travis | Support Mgr.]

Did you receive the email response I sent yesterday? If not, check your spam folder for something from help@makingfun.com.

[Travis | Support Mgr.]

Please try the following (in order) and let us know if it helps:

1. Open your app manager and find RS.
2. Force close the app.
3. Clear the app data/cache.
4. Restart

...

[Travis | Support Mgr.]

Please provide more details about what you are seeing happen. Are you seeing any error messages? If so, what exactly do the errors say? The more details,...

[Travis | Support Mgr.]

Yours is the first report of this I've seen. What type of device are you using (brand/model) and what OS version are you running?

[Travis | Support Mgr.]

The top 1,000 ranked players receive medals for Seasons. The top 1k receive medals for ANB Bronze, top 500 for Silver, and top 250 for Gold.

[Travis | Support Mgr.]

Please send an email to help@makingfun.com with the details.

[Travis | Support Mgr.]

Thanks for pointing this out. The in-game support button just takes players here (to the forum) now. I'll update the tech support faq.

[Travis | Support Mgr.]

We have a forum section titled in all caps for the secret code, but we still get posts and emails asking about it. I also just merged 4 different threads...