Play store problems

[Le Chaland]

Hello.
My setup:

- An Android 10 tablet
- An Android 10 phone

Both are rooted to prevent ads and other privacy breaches.

- The Google Play version is kept up to date.

- All updates and app installations go smoothly, well, almost...

- All in-app purchases work, well, almost...

- My purchases with Eternium Shop are fine.

- My purchases with the Amazon App Store are fine.

To summarize my experience:

- Over a year ago, the game Eternium, from the Google Play Store, started crashing on startup following a game update. I found a workaround by installing the game from the Amazon App Store.

- A few weeks ago, I learned that the Amazon App Store would be shut down on August 20, 2025.

- To anticipate this, I switched back to the official Google Play version, after uninstalling the Amazon one.

- The game works, great, but:

1- The Play Store app doesn't show me updates or offer to do so. I have to manually uninstall Eternium each time and then reinstall it.

After each successful installation, I receive an alert from the Play Store saying it's impossible to install the game ( ??? ), this even if it's installed correctly.

And recently, I've had a new problem:

2- When I try to make an in-app purchase, I get an error message saying that this version of the app isn't configured to work with Google's billing services. So, I can't buy anything from the Google-based game.

These two issues affect both of my devices.

I think all this history can be found in my transaction archive, with more precise dates. [ LECE CADU NAVU 1051 ]

I've currently reverted to the Amazon version. Because to purchase the Galactic Offer, which is not available on the Eternium Shop, it was the only solution.

That's why I'm coming back to you to find a solution and get the Google version of Eternium working perfectly.

Again, i have no problem with all other apps.

I tried too :
- Resetting the google play app and google play services app by clearing caches and datas and rebooting.
- Remove all amazon apps to avoid conflicts.

Thank you for your support.

Sincerly.

[Alissa Welch]

Hi, thank you so much for your message. We are reviewing to figure out how we can help you.

[Travis | Support Mgr.]

Hey there. Are you trying to run the Google version of the game on an Amazon device? If so, that's the problem. The Google version of the game does not play nice with Amazon hardware, rooted or not. The only solutions are to either run the Amazon version of the game or play the Google version of the game on a supported device.

[Le Chaland]

Hello. I am running on samsung devices, so 100% android and google.

I finally found the source of the problem.

I use an lsposed module who block updates of apps you have previously selected when you dislike for any reason the new version.

I didn't choose Eternium but it broked the behaviour of the game.
Don't know why specially Eternium and not any other app.

Thank you again.

[Alissa Welch]

Great news, thank you for the update!