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    Gayle, from your post:

    "Please let me know if anything can be done so that I can move forward in obtaining this much-needed insight."

    Why not get the 22 mastery medals you're missing and unlock a new parcel? That will give you plenty more room to add buildings and deco to gain insight. I understand your frustration, but until the issue is fixed, finishing your masteries will allow you to advance.
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