I am logged in with the right account in both the game and the site. I've done this before where I had to do that to collect a reward and it worked fine. Just not working now even though the site shows I got the gems, but I never did get them. As for the hero thing.... I forgot I needed to do it from that screen, really should change that or at least make it more clear that you have to do it from there.
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And yet another issue... my god it's almost easier to just uninstall this game than to try and actually play it.
Trying to delete the regular hero I made in my second slot to free up space to make an event hero... but it won't let me delete the damn thing. There is usually a few seconds countdown timer before you can click yes to delete, except there's no timer and I can't click the yes button at all. So I'm stuck with that hero in the second slot and my only option would be to spend more gems to unlock a 3rd slot....... no idea what you guys did with the last update but the only thing that seems to work is the better pathing in town, everything else seems to be broken.......
update, finally was able to delete that hero, had to restart the game. Gonna be a lot more work if I have to restart the game every time I want to do something.Comment
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Doesn't mean there wasn't a bug. Actually came across another one, items being moved in and out of my inventory weren't dropping into the slot, they were hovering slightly on top of it and slowly sliding down lol.
Still never got the gems though and can't reclaim them on the site because the system thinks I already got them...Comment
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I'm working on this with the engineers.Originally posted by whmxtra View Post
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I have logged in, played story levels and trials and logged out several times. When clicking on "Get My Reward", https://www.eterniumgame.com/rewards/10anniversary.html opens in browser tab followed by authentication and then... (see image). Maybe there is an easy fix I am just not seeing.Attached FilesComment
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By "website", do you mean https://shop.eterniumgame.com/ ?Attached FilesComment
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I guess the email address change on my Eternium Account from the other day has caused the website to be unlinked. I cannot seem to find any Account Settings on this page. Is there a way to change account settings on the website and if so, are you able to provide a link? -
You should be able to fix it by clearing your browser cache (http://www.wikihow.com/Clear-Your-Browser's-Cache). Make sure "all time" is selected for the time range and the "cookies and other site data" as well as the "cached images and files" options are selected.
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I have a question about the ANB hero now that there are extra slots available. Once the ANB ends, do we still need to delete one of our heroes to keep the ANB or just have one of the new slots unlocked?ZANO QUQU HIMA 4014Comment
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