Armory Cupboard Crash in ANB

[Travis | Support Mgr.]

It's been stickied in Tech Support for over 7 years.

[Bali_Lenni]

Thank you very much. I will try this in the near future.
If not already, this step by step clean install procedure could be stickied somewhere for easy access.
I know you keep repeating it to players in need...much appreciated

Cheers Travis

[Travis | Support Mgr.]

When was the last time you did a clean install? When crashes happen offline, it usually indicates a local issue (something with your device or files). Your device has plenty of RAM, so it's not that. It could be something as simple as a corrupted file. Try the following:
1. Open your app manager and find Eternium.
2. Force close the app.
3. Clear the app data/cache.
4. Uninstall the app.
5. Restart your device.
6. Make sure you have a stable network connection.
7. Reinstall the app.
8. Launch the game and login.
9. Select the first level in Act 1, tap "play", then allow the updates to completely install before tapping "start".

It's important to follow those steps in order to ensure a clean install.

[Bali_Lenni]

Example:
Yesterday, did not have a single crash (around 15 gear changes in armory).

Just now:
online... 100% crashes 3 + 2 (last crash saving the newly equipped gear meant the gear was equipped on rebooting the game, whereas not saving, first 4 attempts, meant the newly chosen gear was not equipped on next reboot)
offline...(tested between 3+2 online) 4 successful gear changes with the fifth resulting in crash, meaning this happens offline as well

Do not know if this info is any help at all.... it has me completely baffled though..

P.S. The crashes do not really bother me, since they do not occur during battle (except arena but that is another story, well elaborated elsewhere). It would be nice to know, whether the cause lies in Eternium or whether it lies with my device and\or device settings.

[Bali_Lenni]

Sorry, I can not reliably reproduce these crashes (Android, tablet) and have very limited knowledge in the tech field. All I can say is, that they only occur exiting armory or entering with a newly chosen toon. Completely subjectively, it seems they occur more frequently on some days than others and I never had this problem in the older versions (2 or 3 updates ? ago). Which simply sent me wondering, if this happens to other players as well or if it may just be my device and/or unstable signal strength from local internet provider.
Not very helpful I'm afraid....

[Travis | Support Mgr.]

If you can reliably reproduce a crash, please report the steps to cause the crash.

[Bali_Lenni]

...at least trials and story are very stable

[Bali_Lenni]

I find the game has never been this crashy before...at least on my device changing gear in armory (saving first does not always work anymore), about every third or fourth on average and changing toons also, just a bit less frequent.... ? could this be an online\offline or info not loaded a 100% (pressing buttons too early) ?
Do the changing toon crashes happen to others as well on a regulR basis ?

[martosss]

Seems to happen if you currently have different companions than the ones you saved the gear with, or the same companion, but in a different slot.

Happens on windows Steam 1.5.95 for me.
Also crashes on Android, but less often - There it seems to only crash when you equip a new companion, not just by moving the same companion to a different slot.

[Bali_Lenni]

Changing gear in Armory leads to instant crash after "Ausrüsten/wear" and closing the armory window. Seems to happen in ANB only.
One way to work around it is:
"wear/change", then "save", then close the window - even if it crashes again, at least you will be wearing thebright clothes and will not have to change manually..
this crash is observed on Android/tablet // just in case it happens to other players as well...