Wield your weapon bug

[FienD]

I started an ANB character, and ended it in the middle of a quest where it was asking me to "Open the inventory" / "Your new weapon is here" and equip Alarion's gum.
I switched back to my main (mage) who is unable to equip the gun.
The game won't let my main character start any levels, saying:
Complete quest "Wield Your Weapon" before leaving town.

It doesn't seem like it's possible to equip the weapon on a mage though; it's also not possible to move the weapon to another character through the Stash.

[Travis | Support Mgr.]

This is a known issue that recently popped up. To fix it, an engineer has to manually remove the weapon and the quest from the hero. Please log out using the "logout" button on the game's main screen, then force close the app using your app manager. Once the app is closed, send me a DM to let me know, then remain logged out until you hear back from me.

Note: It's important that you DM me, so I get a notification.

[Czynnik M]

Hello, Got the same problem here

[Travis | Support Mgr.]

See my post above for instructions. (log out and send me a DM)

[Jonathan Maynard]

This is a known issue that recently popped up. To fix it, an engineer has to manually remove the weapon and the quest from the hero. Please log out using the "logout" button on the game's main screen, then force close the app using your app manager. Once the app is closed, send me a DM to let me know, then remain logged out until you hear back from me.

Note: It's important that you DM me, so I get a notification.

j.maynard.jm@gmail.com

I've been playing this game for years. I understand that bugs pop up from time to time, but this has been since about April of this year. Why hasn't it been corrected yet?

[Travis | Support Mgr.]

Are you logged out?