This made me so sad - Query for Misty Island

[Danielius]

I did waste 100 gems accidentally for a key for misty island on mobil. Of course I didn´t want to, nobody in his right mind would spend that amount of gems for a useless chance for a useless lvl 70 Item. I was consuming the keys to get space in my inventory. When I ran out of keys it brought up the message, offering me a key for 100 gems and immediatly bought one.

It was really anoying because I was gem farming at that moment. I would suppose to put in a query. If you reallllllllllllly want to spend 100 gems for a useless key. You get one when salvaging a rare item but not if you salvage 100 gems?! There has to be a savety net for this.

Is would really like to get gems back, please. I have 5 keys atm and would give them all away to get my gems back.

[Travis | Support Mgr.]

I don't see that you've recently used any Gems for Dungeon Keys. Here's a list of your latest Gem expenditures:

Date/Time (UTC)	Item	Cost (Gems)
2021-01-28 15:22:29	Reforge	50
2021-01-28 15:22:24	Reforge	50
2021-01-28 15:22:17	Reforge	40
2021-01-28 15:22:11	Reforge	30
2021-01-28 15:22:00	Reforge	20
2021-01-28 0:01:23	Reforge	20
2021-01-27 1:18:18	Reforge	20
2021-01-26 20:41:11	Reforge	20
2021-01-26 20:26:13	Reforge	30
2021-01-26 20:26:03	Reforge	20
2021-01-26 20:24:50	Reforge	30
2021-01-26 20:24:38	Reforge	20
2021-01-25 21:06:35	Stash Tab Unlock	900
2021-01-25 18:07:57	Reforge	10
2021-01-25 18:02:00	Reforge	50
2021-01-25 18:01:54	Reforge	50
2021-01-25 18:01:49	Reforge	40
2021-01-25 18:01:41	Reforge	30
2021-01-25 18:01:31	Reforge	20
2021-01-25 17:56:13	Reforge	15
2021-01-25 17:56:05	Reforge	10
2021-01-25 17:48:44	Reforge	20
2021-01-25 17:29:11	Delete Hero	50
2021-01-25 17:15:46	Stash Tab Unlock	900

[Danielius]

It was last a week, monday or tuesday I think. was working a lot thats why I made so many posts today. you´ll see if you go back a couple more days.

uff, I should stop reforging so much ^^

[Travis | Support Mgr.]

I went all the way back to December 30th and I don't see a Dungeon Key purchase. A LOT of reforging, though.

What you really want to stop doing is stash unlocks for 900.

[Danielius]

the stash was from my main account

puhh, ok then. it was in the beginning of the last week, maybe in ANB?! i should have checked in immediatly. thank you for checking Travis


should have spend the Gems for a big resource crate then reforgeing so much ^^

Defo don't spend gems on main account stash, just swap in an unlocked AnB hero with fully unlocked stash.

[Ozymandius]

+1 Have to agree with It is much cheaper to set up a new hero (i.e., open stash space and extra ability upgrade slot) during an ANB, then transfer that hero to your main account. You can even use the same name on your ANB hero, so you don't really lose anything from swapping in a new replacement. Just stash any gear and jewelry from your old hero that you want to save and delete the old hero before ending the event.

[Danielius]

I know, i unlocked the stash in the chest, not hero. Only did that for my first hero a couple weeks ago, i didnt know about anb at that time.

[Danielius]

thats what i´m saying Tin Man, Stash from ANB doesn´t carry over as far as I know, I´m quiet shure about that

[Ozymandius]

Well, it "sounded" like a good idea. Thanks for fact checking that. I have to admit, I have had the same account for years, so I did not have any way to test this theory.