1.8.4 woes - am I the only one?

[Medamanaman]

Hi,

on my old Samsung Galaxy A5 (my daily driver is currently a brick) 1.7.9 works flawlessly; however, this morning I uograded to 1.8.4, and when, after dinner, I wanted to play, the app crashed every time on start-up.

I tried the usual - force closing the app, rebooting my device, deleting the app's data; nothing helped.

So, for the time being, I've gone back to 1.7.9.

I can't see any mention of problemswith 1.8.4 in the Forum; can it really be that they occur ONLY on my device?

[Travis | Support Mgr.]

Yours is the first report I've seen. Do you see any error messages or anything?

[Medamanaman]

No error messages, just the box "was closed repeatedly, tell us about it", which I did twice, before and after deleting the app's data.

[Travis | Support Mgr.]

Try a clean re-install:
- Open your app manager and find Eternium.
- Force close the app.
- Clear the app data/cache.
- Uninstall the app.
- Restart your device.
- Make sure you have a stable network connection.
- Reinstall the app.
- Launch the game and login.

It's important to follow all of the steps and do so in order.

[Medamanaman]

No luck - I progressed to "Launch the game" - crash at startup.

Question now: is 1.8.4 one of those versions that HAVE to be intalled to run the next ANB, or will 1.7.9 still work tonight our time for ANB Gold?

[Travis | Support Mgr.]

1.8.x will not be forced until after 8/7.

[Medamanaman]

Thanks for the info, Travis.

So, I'll have one more ANB before "the lights go out" and I'll have to hope for a later version which doesn't "die on me".

[Travis | Support Mgr.]

Do you have another device to test on? Your report is still the only one to come in.

[Siegfried Stein]

Same problem here, also using Samsung Galaxy A5

[Travis | Support Mgr.]

2 players with the same device seeing the same behavior? Now we have a pattern. Siegfried Stein please PM me the email address used for your Eternium profile.

[Travis | Support Mgr.]

Siegfried Stein Please send me a PM with the email address used for your Eternium profile. Thanks!

[Gambit]

Same for me and I play on a gaming pc using Bluestacks. Everything was fine until I updated this morning and now nothing.

[Travis | Support Mgr.]

Emulators (like Bluestacks) are not supported. You'll have to play the game on an officially supported platform. You can find all of the download links at EterniumGame.com.

[Teebs]

Just curious why you are playing a Bluestacks work around when there is both a Microsoft store and Steam versions for PC available?