Cannot start game on Win10

[Snoevit]

Hi!
I am mainly playing on an android device, but wanted to try and play on my PC.
But after downloading the game from Microsoft Store and opening the game im stuck on "Syncronizing profile..." -screen.
I've checked and followed the 'Basic troubleshooting'-thread with no luck.
Does anyone have any thoughts about this?

The only thing i can think of that is a disturbance is that my Making Fun account is not the same as the one i use on Microsoft Store. But since i tried to wipe/reset the game bot while logged in & out of Microsoft store, it feels like that is not the issue. Or could it be? I have also tried re-install the game.

[Snoevit]

GOT IT!

It was my VPN
Since its on auto-connect i always forget about it xD Problem solved!

[Tin Man]

What happens if you try to create a new profile under the Windows version?

[Travis | Support Mgr.]

I've checked and followed the 'Basic troubleshooting'-thread with no luck.

If the steps there didn't help, let's take things a bit further:

1. Open the start menu.
2. Go to settings>apps.
3. Search for "Eternium" and click on the result.
4. Click "advanced options".
5. Click "reset".
6. Click "uninstall".
7. Search for "store" and click on the Microsoft Store result.
8. Click "reset".
9. Restart your PC.
10. Reinstall Eternium.

[Snoevit]

What happens if you try to create a new profile under the Windows version?

It's during the initial startup of the app that i got stuck, just after the loadingscreen, so i dont even get to the menu.

If the steps there didn't help, let's take things a bit further:

1. Open the start menu.
2. Go to settings>apps.
3. Search for "Eternium" and click on the result.
4. Click "advanced options".
5. Click "reset".
6. Click "uninstall".
7. Search for "store" and click on the Microsoft Store result.
8. Click "reset".
9. Restart your PC.
10. Reinstall Eternium.

Same thing happend.

[Snoevit]

GOT IT!

It was my VPN
Since its on auto-connect i always forget about it xD Problem solved!