The reward for the 10th anniversary of the game has not arrived

[BH_lover]

Today I activated the event stage of the 10th anniversary of the game, I was supposed to send it to the eternal chest, but the reward has not yet arrived.
I'm new to this forum, I don't know how to attach images yet, but I have all the evidence that nothing came to the mail.

[Travis | Support Mgr.]

Hello!

Follow these steps to collect your 10th Anniversary rewards:

1. Go to https://www.eterniumgame.com/rewards/10anniversary.html
2. Click the "get email with reward link" button.
3. Follow the instructions to subscribe if you haven't already.
4. If you are subscribed, you will get an email with a "click here to claim" button. BE SURE TO CHECK YOUR SPAM FOLDER FOR EMAILS FROM "Eternium <noreply@eterniumgame.com>".
5. Click the "click here to claim" button and you will be taken to the website again.
6. Click the "claim" button and the reward will be sent to your in-game mailbox.

If you're still having trouble, let me know.