Ask Travis!

[Travis | Support Mgr.]

And now, when I click on the mail slot, it won't let me have it either. There's a curse on this screen!

Have you tried following the troubleshooting steps listed at http://forum.makingfun.com/showthread.php?1633? It sounds like your browser has cached some bad assets.

[lindyloo]

Where is the dog in Juliet's Journey...Rome Bar? I have used all hint items and nothing shows up, I even had a second set of eyes to help me out. I have played Juliet's Journey...Rome Bar...3 times and ran out of time....I got 8 days left in round 4

[Teresa Shannon]

And now, when I click on the mail slot, it won't let me have it either. There's a curse on this screen!

[Teresa Shannon]

I can't find your response here, but got it in Gmail about the cat. Although I could see no cat where you showed it, I, by faith, clicked it there and it gave me the locomotive. On my next visit, the cat showed - a miracle. Now, however, when I click on the photograph, it will not give me the photograph. I think this screen is cursed. Any suggestions now?

[Teresa Shannon]

Ahh...that's which scene you were talking about in your other post.

There is absolutely no cat in my scene. How can I send you a picture showing you this?

[Travis | Support Mgr.]

I have tried and tried on Juliette's jOURNEY, Roma, Newspaper screen to use the seeker to find the cat - which is always on the locomotive. It has taken my tickets, but will not let me use the magnifying glass to find it. I have used up countless tickets, to no avail. What shall I do?

Ahh...that's which scene you were talking about in your other post.

[Teresa Shannon]

I have tried and tried on Juliette's jOURNEY, Roma, Newspaper screen to use the seeker to find the cat - which is always on the locomotive. It has taken my tickets, but will not let me use the magnifying glass to find it. I have used up countless tickets, to no avail. What shall I do?

[Travis | Support Mgr.]

Travis we have a member who had two tickets and wanted to spin the wheel today, he couldn't as both tickets had gone from his account, he says he hasn't used them, could you look into this for him please?
Account info: https://www.facebook.com/PIKAPROVO

He's used tickets for the following:

• 3/3: Spin - 1 ticket
• 3/4: Seeker - 4 tickets
• 3/10: Spin - 1 ticket

[soshan brown]

Travis we have a member who had two tickets and wanted to spin the wheel today, he couldn't as both tickets had gone from his account, he says he hasn't used them, could you look into this for him please?
Account info: https://www.facebook.com/PIKAPROVO

[Travis | Support Mgr.]

Thank you Travis. Its Pilar. https://www.facebook.com/pilar.m.caballero

I've sent you a private message with the new email address.

Thanks. I sent a response to your PM, asking for her old email address, so I can track her forum profile down.

[lucyfur]

Thank you Travis. Its Pilar. https://www.facebook.com/pilar.m.caballero

I've sent you a private message with the new email address.

[Travis | Support Mgr.]

Travis, I just purchased the 500gm for 100 tickets by mistake. Can you reverse it.

Done.

[Travis | Support Mgr.]

Travis, one of our group members has tickets missing. Only problem is is that she no longer has access to the email account she registered with. Is there anything else she can do to get it sorted.

If you give me a link to the member's FB profile, I can check his/her purchase history. I can also change the email address associated with his/her forum profile, if you let me know the email address they registered with.

[Travis | Support Mgr.]

Can I use Google play credits to purchase items on Hidden Express?

Yes, you should be able to use Google Play credits to make in-app purchases on the Google version of the game.

[lucyfur]

Travis, I just purchased the 500gm for 100 tickets by mistake. Can you reverse it.