Ask Travis!

[Travis | Support Mgr.]

Are they still seeing that? I saw a few reports of it happening over the weekend, but I haven't heard a peep since Sunday. It works fine for me in Spanish -- can you try to get some steps to reproduce the issue? What are they seeing when they try to play in Spanish?

[Susan Mary]

Hi Travis, we have Spanish players who say when they try to play London it say's it has expired but if they change to playing in English it is fine except they don't know the English language.

[Travis | Support Mgr.]

hello travis .We have a sandra welch who purchased 200 energy last night your time i think she said she used 100 and saved 100 for today but they are missing.she used 79 tickets to purchase the energy on your sales board could you please check this out for her when you get 5 min's thanks a lot jayne rowland admin the hex factor

Thanks for the report, Jayne. Please have Sandra use the "report/contact this app" link to the lower-right of her game screen to send me an email (if she hasn't already).

[jacqui]

In my game of HE ppl are sending me energies but they are not registering in my game????

hi pints.. and when this happens are you at max 200 energy ? and was your inbox empty? (re 35 messages max)

[jacqui]

Me either. We must be special

omg! of course we are leigh! have you only just noticed

[soshan brown]

Hi Travis, we have a member playing in Spanish, every time she tries to load the new journey it gives her the reload screen. Could you take a look at this please.
Account details: https://www.facebook.com/LADYMARIAN168?fref=nf

[Mary Jo Starks]

Travis, I am wondering....is there ever going to be a new city (#40) or is there just going to be more Journey's & challenge cities? Just curious if this is how the game is going to be from now on. Thank you.

[pints]

Hi Travis, Ppl are sending me energies to my game but they are not registering. Can you email me a reply at dpurgar827@aol.com

[Jayne Rowland]

hello travis .We have a sandra welch who purchased 200 energy last night your time i think she said she used 100 and saved 100 for today but they are missing.she used 79 tickets to purchase the energy on your sales board could you please check this out for her when you get 5 min's thanks a lot jayne rowland admin the hex factor

[Leigh Edwards]

Hey Travis....On Spring Valley 9 it's poker cards, not pocker cards.....just sayin'

[Leigh Edwards]

i didn't have that issue at all

Me either. We must be special

[jacqui]

Weird. There were few posts on the FB wall, too. IDK what may have been going on.

i didn't have that issue at all

[Travis | Support Mgr.]

Travis are you aware of any problems with sending/receiving energy? A lot of our members are saying they can't send today.

I haven't been able to send or receive today either...

Just adding to the above poster, sending or asking for energy today is a no, no

Weird. There were few posts on the FB wall, too. IDK what may have been going on.

[Susan Mary]

Just adding to the above poster, sending or asking for energy today is a no, no

[Janie]

Travis are you aware of any problems with sending/receiving energy? A lot of our members are saying they can't send today.

I haven't been able to send or receive today either...