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[Travis | Support Mgr.]

The team is still investigating this issue.

[Travis | Support Mgr.]

This issue is resolved in game version 1.37.9

[Travis | Support Mgr.]

The team is looking into this issue.

[Travis | Support Mgr.]

Yours is the first report I've seen. Are you seeing this with all heroes, or just between event and standard heroes?

To clarify, if you sell...

[Travis | Support Mgr.]

This is a known issue that the team is looking into.

[Travis | Support Mgr.]

This issue will be resolved with an update coming out ASAP.

[Travis | Support Mgr.]

Looking at your game data, I see that you managed to get this figured out and move onto Act II, with an active quest:
...

[Travis | Support Mgr.]

Keep in mind that each tier of the event has 2 timers:

• The play timer, which is how much time you have to actively play with your event hero.
• The

...

[Travis | Support Mgr.]

Yes. Only players running game version 1.36 or later will be able to participate in the next GR event.

[Travis | Support Mgr.]

1.36.4 is the latest for Windows.

iOS, Google, Amazon, and Steam: 1.36.5
Epic: 1.36.2
Windows: 1.36.4