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[Travis | Support Mgr.]

Ok, I see him on the server. Now you need to log out, force close the app, then keep the app closed until you hear back from me. Let me know when the...

[Travis | Support Mgr.]

I always recommend creating an account for this very reason, but if you'd prefer to continue using a guest profile, that's fine. You'll have to play with...

[Travis | Support Mgr.]

I don't see any heroes named Knotwerx, nor do I see any accounts with Knotwerx as a username. He may have to play the game a bit, until he can access...

[Travis | Support Mgr.]

I found the profile. You can remove and reinstall the game now. Once you've done that, he needs to create a new profile and pick a as unique of a hero...

[Travis | Support Mgr.]

Uninstalling will clear the app storage, which will unlink the device from the Eternium profile on the server, but it's something I can fix if I can find...

[Travis | Support Mgr.]

All events are held during the Season. The plan is to run GR and WS at the same time (between ANB/StL events).

[Travis | Support Mgr.]

What type of device (brand/model)? Have you noticed a pattern to the lock-ups?

[Travis | Support Mgr.]

Update to 1.34.12 when you get a chance.

[Travis | Support Mgr.]

This is an old issue that seems to have gotten worse with the last update. We are working on a fix.

[Travis | Support Mgr.]

Update to 1.34.12 when you get a chance.

[Travis | Support Mgr.]

We're working on the freezes and crashes.

[Travis | Support Mgr.]

This round of the Gone Rogue event will end before StL starts. For now, there aren't any leaderboards or rewards for Gone Rogue - it's just a preview...

[Travis | Support Mgr.]

You can manage your Making Fun account at myaccount.makingfun.com.

[Travis | Support Mgr.]

Check your event hero's mailbox.

[Travis | Support Mgr.]

Do me a favor and send an email to help@makingfun.com (it will go straight to me). That way, I can ask questions without having to worry about privacy...

[Travis | Support Mgr.]

It was just an sdk upgrade (forced on us by Apple).

[Travis | Support Mgr.]

Yes, a ticket has been filed and reviewed. It will be fixed as it comes up in priorities.

[Travis | Support Mgr.]

The exact words from the dev:
"It's bound to HERO-0ED4B2A7-A35F97DE-FC39571D-D8A06B88AF61E4CC4372BEF15DEFE62D" (which was Cjeb)
...

[Travis | Support Mgr.]

Are you sure this issue is specific to iOS? Reports indicate that it's an issue on Android as well.

[Travis | Support Mgr.]

I had an engineer look into it. The Emblem currently in your inventory is bound to Cjeb, a Warrior you deleted on March 20th.