Out of respect towards your players and to save their time, by preventing them posting known bugs, I suggest the following:
Make a sticky thread with a name: Sticky: List of known bugs - Read before submitting
In that thread provide a list of bugs, that you know, exist in the game. Provide as detailed description of them as possible. Also add your comment about your plans fixing them. If there are restricting factors, explain them as well.
It is not much work for one support person to maintain, but it would build a bettar and more transparent system and it will save a lot of time for players, who are trying to help you out, by submitting the bugs.
Also it is not much to post a reply to the submitted thread, that you have received it and will give it a review, or if you are aware of the issue already.
Make a sticky thread with a name: Sticky: List of known bugs - Read before submitting
In that thread provide a list of bugs, that you know, exist in the game. Provide as detailed description of them as possible. Also add your comment about your plans fixing them. If there are restricting factors, explain them as well.
It is not much work for one support person to maintain, but it would build a bettar and more transparent system and it will save a lot of time for players, who are trying to help you out, by submitting the bugs.
Also it is not much to post a reply to the submitted thread, that you have received it and will give it a review, or if you are aware of the issue already.
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