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Error message and log out issue after upgrading to 1.31.6

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    Error message and log out issue after upgrading to 1.31.6

    My game has upgraded to 1.31.6 and now I get the following error either while playing or at end of play, and it won't let me save so I can't log out.

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    #2
    dito

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      #3
      Same here, on a fire tablet.

      Comment


        #4
        Same here, I have noticed that error message appearing each time I get a gem, gets annoying after a while though getting a gem is nice.

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          #5
          This will be fixed with an update today.

          Comment


            #6
            Having the same issue.

            Just installed today's update via Google Play and it hasn't resolved the issue, unfortunately.

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              #7
              Not sure if you're aware, but PVP is also broken. Just freezes on 'Initializing.'

              Can't redeem daily check in reward either, freezes on 'Collecting...'

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                #8
                This should be fixed now. If anyone is still having trouble, let me know!

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                • Travis | Support Mgr.
                  Travis | Support Mgr. commented
                  Editing a comment
                  RockDoc What were you doing in the game when you saw the error? Was it when you picked up a Gem?

                • RockDoc
                  RockDoc commented
                  Editing a comment
                  Yes, it was after I received a gem in a trial run.

                • RockDoc
                  RockDoc commented
                  Editing a comment
                  Travis, my problem seems to have been resolved. I turned the multi-core off.

                #9
                All working for me now, thank you. Only weird thing I've noticed is the last few days when I start Drakenmoor Catacombs or Morgenheim, I spawn part way into the level, instead of next to Kanthara or Grizzwald.

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                • Travis | Support Mgr.
                  Travis | Support Mgr. commented
                  Editing a comment
                  That's normal after you play the same level 15-20 times. It's done to deter botting.

                #10
                Originally posted by Travis | Support Mgr. View Post
                This should be fixed now. If anyone is still having trouble, let me know!
                For me, the error message still appears after update to the latest version when I pick up a gem.

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                #11
                The message was still appearing today when I pick up a single gem or finish daily quests which I believe was also related with picking gems. Phone is running on Android version 13 and game is updated to version 1.31.7.

                The problem was gone when I switched Multi-Core off as RockDoc suggested. So my problem is resolved with that.

                I think we'll have to live with that for now until the issue is addressed in a later update so that we can turn Multi-Core on.

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