Trial Freezes

[AAAF]

Hi,

I am experiencing Trial Freezes pretty much all the time. When I defeat the final boss and rewards are supposed to start flying in they don't. The game just freezes and has to be killed and some of the progress doesn't save. From what I observe it usually happens when I clear Trial that would unlock new stages of trial. Never happened when I was clearing lower level Trial that didn't unlock anything. Doesn't happen on Android Phone. This happens both in the ANB event and outside of it.

Game version:1.25.10
Windows/IOS/Android + version: Windows 11 Home Edition, Both Steam and Microsoft Store Version
Device Model (EX: Apple iPhone7) : Alienware m16 R1Alienware
Map or Trial (EX: Trial Level 92): Any
Player Type (EX: Mage): Mage and Bounty Hunter
Player Gear: Stalker set, Apprentice Set, Arcanist Set, Cloak of Mystic Deflection, other cloaks
Abilities: __ Arcane Bolts, Arc Lightning, Blink, Time Warp, Paradox, Power Infusion, Celerity, Intense Training/Explosive Shot, Lethal Shot, Rapid Fire, Magnetic Trap, Snipe, Piercing Ammo, Pathfinder, Tracer Ammo
Reproducible: 4/5 (1/5 = happened once; 2/5 = happens randomly; 3/5 = happens sometimes; 4/5 = happens often, but not always; 5/5 = happens always)

[Travis | Support Mgr.]

Have you tried following the troubleshooting steps listed at https://forum.makingfun.com/forum/et...-your-problem?

[AAAF]

Hi,

I have tried all of the steps, reset the game, deleted folders etc. It did not help. Steam version failed on the very first Trial run, Microsoft Store version succeeded on first run and froze on second. It happens right when the boss dies and the loot flies out and it happens when it would unlock more than just the next stage. Looking at task manager, the game is still doing something, it's jumping between 7 and 12% CPU. No Disk/Network activity and Very High Power Usage.

[Travis | Support Mgr.]

Hmm...have you tried reducing the view distance and turning multi-core support on? Your laptop should be able to handle Eternium just fine, but these changes may help identify possible causes for the crashes.

[AAAF]

Hi,

Reduced View Distance to 99, 0% 3d Creature Limit, Ambiance and Weather off, Terrain Resolution Medium, Pulsating Inventory off, Floating Numbers off, Gestures off, Framerate off. Rest is on and still crashed.

I do not seem to be able to locate the multi-core support. Could you please point me to it?

[Bryan James]

Right above Framerate toggle, IF available.

[AAAF]

Hi,

Nothing like that in the menu. I guess I have the "not available" version.

[Travis | Support Mgr.]

It's not an option on the Steam version (it is on MS).

[AAAF]

Is there anything that i could do? It is becoming really annoying issue and prevents me from participating in events or anything. The game doesn't generate any crashlog or anything. Just pretty much empty file:

CRASH LOG:

One thing I noticed is that when killing the process in task manager it renames the process from "MageAndMinions.exe" to "s3e application launcher (32 bit)". I tried to run the application as an administrator and in compatibility mode of other windows versions.

[papa jim]

Assuming you updated to the latest versions and still experience the crash. What is your eventlog showing when the crash occurs?

[AAAF]

Hi,

Steam updated the game to version 1.26.40 recently.

There are 3 messages every time the app hangs:
Info - Event 1001, Windows Error Reporting:

Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: MageAndMinions.exe
P2: 1.0.0.1
P3: 5863c2a7
P4: b689
P5: 67246080
P6:
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQue ue\Critical_MageAndMinions.e_8e823445b9f8b373efcf8 5c44b2782ce5af51ab_4555d572_0b217060-e9d9-4622-8ca6-4d9a079ebbbd

Analysis symbol:
Rechecking for solution: 0
Report Id: f1b3f793-c520-452e-af80-98b65e0101f4
Report Status: 4
Hashed bucket:
Cab Guid: 0

Error - Event 1002, Application Hang:

The program MageAndMinions.exe version 1.0.0.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Info - Event 1001, Windows Error Reporting:

Fault bucket 1665997129567783843, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: MageAndMinions.exe
P2: 1.0.0.1
P3: 5863c2a7
P4: b689
P5: 67246080
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER. 46b147e7-9979-43b8-86b2-aff62649201a.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArc hive\Critical_MageAndMinions.e_8e823445b9f8b373efc f85c44b2782ce5af51ab_4555d572_0b217060-e9d9-4622-8ca6-4d9a079ebbbd

Analysis symbol:
Rechecking for solution: 0
Report Id: f1b3f793-c520-452e-af80-98b65e0101f4
Report Status: 268435456
Hashed bucket: 262f07a8a2aea715771ecf9000b54ba3
Cab Guid: 0

[Travis | Support Mgr.]

Thanks, I'll share these event log entries with the team.

[AAAF]

Hi,

I tried the same via BlueStacks 5/Google Play installation and it did the same. Stopped responding a second after boss died.

[Travis | Support Mgr.]

Emulators are not supported, so that doesn't surprise me.