I can't log into my profile.

[vetal79@gmail.com]

Hello! I can't log into my profile. It hangs at the profile synchronization stage. On any platform. The last login was today on Android.

[Travis | Support Mgr.]

The team is looking into this issue.

[vetal79@gmail.com]

I can log in offline, then turn on the Internet, all online functions work. But it does not save on the server. I can't log in online either.
Hi. Is there a solution to the problem? I'm afraid to move on. What if the progress gets lost?
Craft does not work, requires internet connection, all other online functions work. But does not save on the server.

[Mi4man]

Добрый день, бесконечная загрузка игры на моменте синхронизации профиля, кэш чистил, игру переустанавливал, не помогло

[Silkes]

Hello, I am running into a similar issue.
Haven't logged in to the game for years. Tried recently and am unable to login, the screen freezes on "Synchronizing" on android. On Steam, I open the game, the screen goes to "Synchronizing" again, freezes for 2 seconds then the game closes.

[Travis | Support Mgr.]

The team is still investigating this issue.

[vetal79@gmail.com]

Hello. Is there a solution to the problem? Will it be possible to solve it before ANB starts?

[Deadmime]

I can't login to my account either

[Ecksfiftyone]

Hello, I am running into a similar issue.
Haven't logged in to the game for years. Tried recently and am unable to login, the screen freezes on "Synchronizing" on android. On Steam, I open the game, the screen goes to "Synchronizing" again, freezes for 2 seconds then the game closes.

Same problem here.

[Alissa Welch]

Hello, we have looked into this extensively. Unfortunately, the connection to our server is blocked by the government in some parts of Russia. As developers, there's nothing we can do to get around this, but some players have been able to get in using a reputable VPN.

[vetal79@gmail.com]

VPN helped.