Lost account

[Yuma]

Hello, since I've lost access to my main mailbox, I had to make a new one.
When I was logges in game, I've used the unlink mail feature to dissociate my old mail from my account.
Then, I was supposed to keep my progression offline via local storage.
And I would have been able to makes a new account with my new mail and keeps the progression.
But instead, my account has been deleted from servers, and I've no progress on my local storage...
I don't want to loose everything so please could you restore my account ? And change the mail to my new one ?

Thanks by advance, best regards.

[Travis | Support Mgr.]

Are you sure your profile isn't saved locally? You should be able to find it using the "history" button on the login screen.

[Yuma]

Hello, there is an history connection aswell but the account shows as deleted when I try to logs with the history. Also, there is no local storage for some reasons.
Idk how to do to get my progression back.
I had too characters Warrior Lvl 70, wizard lvl27 and 200+ CL.
I don't want to loose everything because I've tried to update my mail... :/

i hope you'll be able to revive my account.
Best regards

[Travis | Support Mgr.]

I see that you emailed us as well. I'll pick this conversation up there.

[Yuma]

There is screenshots in the mail I've sent. With the history details.

[Travis | Support Mgr.]

Please see my email response sent about 30 minutes ago.

[Travis | Support Mgr.]

Go ahead and create a new account/profile using yu*****g.*s@proton.me. Once the account is created, log out using the "logout" button on the game's main screen, then force close the app using your app manager. Once the app is closed, post here to let me know, then remain logged out until you hear back from me.