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    Lost account

    Hello, since I've lost access to my main mailbox, I had to make a new one.
    When I was logges in game, I've used the unlink mail feature to dissociate my old mail from my account.
    Then, I was supposed to keep my progression offline via local storage.
    And I would have been able to makes a new account with my new mail and keeps the progression.
    But instead, my account has been deleted from servers, and I've no progress on my local storage...
    I don't want to loose everything so please could you restore my account ? And change the mail to my new one ?

    Old mail : aknanom@freemail.hu
    New mail : yumalong.hs@proton.me

    Thanks by advance, best regards.

    #2
    Are you sure your profile isn't saved locally? You should be able to find it using the "history" button on the login screen.

    Comment


      #3
      Hello, there is an history connection aswell but the account shows as deleted when I try to logs with the history. Also, there is no local storage for some reasons.
      Idk how to do to get my progression back.
      I had too characters Warrior Lvl 70, wizard lvl27 and 200+ CL.
      I don't want to loose everything because I've tried to update my mail... :/

      i hope you'll be able to revive my account.
      Best regards

      Comment


      • Travis | Support Mgr.
        Travis | Support Mgr. commented
        Editing a comment
        I see that you emailed us as well. I'll pick this conversation up there.

      #4
      There is screenshots in the mail I've sent. With the history details.

      Comment


      • Travis | Support Mgr.
        Travis | Support Mgr. commented
        Editing a comment
        Please see my email response sent about 30 minutes ago.
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