Ask Travis!

[Travis | Support Mgr.]

Ok Debbie, you're all set.

[Debbie Hatt]

Ok Debbie, you're all set.

thanks Travis! I really appreciate it! And I have now bought the super sleuth charm...woohoo!!

[soshan brown]

Hi Travis, we have a member who opened one of the Journeys approx 4 hours ago, it is telling her she only has eight days left to play? I thought it was nine days? If it is she has lost twenty hours of play.
Her account details: https://www.facebook.com/kellmeier

[Travis | Support Mgr.]

Her Journey expires on 1/25/2015, at 11:13:24a Pacific, meaning she unlocked it at 11:13:24a today. She gets exactly 9 days (to the second) from when she unlocks it. So, she would never see "9 days" on the clock. Instead, it would start at 8:23:59 (8 days, 23 hours, 59 minutes) and tick down from there. If she unlocked 4 hours before your post, then she would have seen 8:19:xx (8 days, 19 hours, some-odd minutes) around the time you posted.

[Roe McPeake McGuigan]

I checked the files and can't find the answer....I have 22 "slow" boosters...however when I attempt to use one, prior to starting the scene, it tells me I have to buy one....how do you get to use these boosters...also the file says energy limit is 200....I opened the game with 60...accepted 30 from message center, but the 30 didn't get credited...what am I doing wrong?

[Travis | Support Mgr.]

Hello Again Roe! As long as you have Slow Times in your inventory (which you do), then you don't need to do anything to bring them into a level. When you have them, they are automatically available to use by clicking on the "slow" icon on the right side of the track (on the tunnel).

What you saw is something that can happen from time to time when Facebook's servers have trouble communicating with our servers. The best thing to do to avoid this problem is to accept your messages each time you log into the game -- don't save them up.

[Geneva Joyce]

Several times when i go to complete the I get Out of Sync and it reloads after I have click Play losing my play for that time. Returning to only find I now have to use tickets to play for the day.

[Travis | Support Mgr.]

Several times when i go to complete the I get Out of Sync and it reloads after I have click Play losing my play for that time. Returning to only find I now have to use tickets to play for the day.

Thanks for the report, Geneva. I've found an error in your game data and I've filed a ticket for the engineers to fix it.

[Estela Cucchetti]

hola Travis, ciudad energia 8, nivel 1, esta equivocado, en los vagones salen consignas que no corresponden a los objetos que figuran en la escena, vean por favor la version que llega a Argentina, si no lo solucionan, al no conseguir estrellas, no puedo seguir avanzando. gracias

[Estela Cucchetti]

muchas gracias Travis, el problema ya esta solucionado

[Travis | Support Mgr.]

hola Travis, ciudad energia 8, nivel 1, esta equivocado, en los vagones salen consignas que no corresponden a los objetos que figuran en la escena, vean por favor la version que llega a Argentina, si no lo solucionan, al no conseguir estrellas, no puedo seguir avanzando. gracias

muchas gracias Travis, el problema ya esta solucionado

http://forum.makingfun.com/showthrea...Version-3-14-1

[soshan brown]

Hi Travis, we have a member who has just tried to play the Valentine Special. But she has the first two levels as Romantic Dinner in her game, Venice is not coming up. Could you have a look at this for her when you have the time please?
Account info: https://www.facebook.com/georgeann.rickerweiser

[soshan brown]

Hi Travis, we have a member who has just tried to play the Valentine Special. But she has the first two levels as Romantic Dinner in her game, Venice is not coming up. Could you have a look at this for her when you have the time please?
Account info: https://www.facebook.com/georgeann.rickerweiser

Sorry it was a misunderstanding, it is sorted now.

[Melissa Roderick]

Can I use Google play credits to purchase items on Hidden Express?

[lucyfur]

Travis, one of our group members has tickets missing. Only problem is is that she no longer has access to the email account she registered with. Is there anything else she can do to get it sorted.