Ask Travis!

[stavrovn]

Thank you so much!

[lucyfur]

That's weird. We get reports of this on the mobile version, but never the web version (not very often anyway). When we do, it's always been player confusion. Is she seeing 3 stars on the results screen? If so, could you please have her take a screenshot?

She got it sorted. Had her husband clear her cache and cookies for her and sailed through it after that. Thanks for your time and patience and Carolyn thanks you also.

[Jane Smith]

Me too, I'm pretty sure I finished the Easter one. Can you check on this for me ... Thank you

[Travis | Support Mgr.]

Me too, I'm pretty sure I finished the Easter one. Can you check on this for me ... Thank you

We found the problem with the Easter pins. It will be fixed with tomorrow's update.

[lucyfur]

Hi Travis, Joan McDaid has lost 100 tickets. Can you look into it please. https://www.facebook.com/joan.mcdaid1?fref=ufi

[Travis | Support Mgr.]

Hi Travis, Joan McDaid has lost 100 tickets. Can you look into it please. https://www.facebook.com/joan.mcdaid1?fref=ufi

She had bought 500 GMs. I went ahead and reversed the transaction.

[lucyfur]

She had bought 500 GMs. I went ahead and reversed the transaction.

Cheers.

[Travis | Support Mgr.]

Cheers.

http://www.urbandictionary.com/define.php?term=Nostrovia

[lucyfur]

Hi Travis, Bonnie has lost 100 Tickets. I suspect she clicked the 100 for 500 by mistake. Can you help out. https://www.facebook.com/bonnie.j.warner

[Travis | Support Mgr.]

Bonnie bought a Rollback for 5 tickets and a bundle of 5x Seekers for 19 tickets yesterday, but nothing that would add up to 100 tickets. Please double check to make sure she's not confused. She has 89 tickets now, so she would have had 113 before her purchases yesterday. Are you sure she didn't say something like "I had over 100 tickets and now I don't"?

[lucyfur]

Hey Travis. Getting a lot of people myself included missing a lot of their friends in game. For myself I should be able to send energy to 706 people but for the last week or so this has been reduced to 546. Others are missing more people and others less.

[Travis | Support Mgr.]

This is known to happen around new releases. If it hasn't cleared up by the time you read this response, then please give me a few specific examples of people you should be able to send to and can't. I'll check to see if they've logged in recently, and if they're inbox has any room.

[lucyfur]

It's been like this since around new years day. I'd have to go through my friend list and the game list to see who's missing. That'll take a while.

[Travis | Support Mgr.]

That'll take a while.

That's kind of the point I was making. It would take me (and the engineers) awhile to investigate without the requested details. Let's face it, players who play with a normal number of people that they actually know don't experience these types of problems. The game is not really designed to be played with 706 "friends" through multiple profiles. Even though a LOT of people do it, adding unknown people as friends and having mulitple profiles violates Facebook's EULA (which is used to set guidelines for how games should operate) six ways to Sunday.

[Cococlay]

Can't advance

Hi. I know where everything is and I cannot get 3 stars on several levels. I do them fast enough and always find the yellow flashing car item and get to the engine car. What can I do? Thank you in advance for any help!