Ask Travis!

[soshan brown]

Travis most players are seeing no icon for the weekly challenge http://prntscr.com/3amcbh

[Travis | Support Mgr.]

Hi Travis,
What would this be that was on my list before I deleted it..................
http://prntscr.com/3alvyo

Which one, Haunts, or the forums? Haunts is HX's predecessor. The forums you had to give permission to in order to login with FB. FYI: You can also share and like forum posts via FB.

[Travis | Support Mgr.]

Any idea when the next city will come out? Really to bad we always have to wait so long for them to come out.

We were trying to get it out today, but the issues with the tournament put the kibosh on that. We still have some work to do to finally resolve the tournament problems. So, we hope to get a new city out tomorrow or Friday. TEASER: It WON'T be "City 40."

[Travis | Support Mgr.]

Travis most players are seeing no icon for the weekly challenge http://prntscr.com/3amcbh

We removed it for a bit, while we cleared scores and leaderboards from the broken scene that was out for a few hours.

[Susan Mary]

Which one, Haunts, or the forums? Haunts is HX's predecessor. The forums you had to give permission to in order to login with FB. FYI: You can also share and like forum posts via FB.

Ah, now I have deleted it the Forum one, is there anyway I can get it back?

[jacqui]

We were trying to get it out today, but the issues with the tournament put the kibosh on that. We still have some work to do to finally resolve the tournament problems. So, we hope to get a new city out tomorrow or Friday. TEASER: It WON'T be "City 40."

how exciting! any more teasers?

[Tamara Stephens]

We were trying to get it out today, but the issues with the tournament put the kibosh on that. We still have some work to do to finally resolve the tournament problems. So, we hope to get a new city out tomorrow or Friday. TEASER: It WON'T be "City 40."

Tomorrow is Friday Travis..........LOL

[Tamara Stephens]

oh.........read the date stamp wrong........your working Good Friday?????

[Gloria Hopkins]

Travis, the Easter special for tickets is wrong. The only one showing the correct amount is for $7 the others are showing different price and ticket amounts when you try to buy them.

[Denise Chuck Schrader]

well I haven't the clue who to talk to about the problems of this game, it took 10 tickets for roll backs and my free roll back on level 273, and NO I didn't buy them, was from the arrow just passing over them... then you offer 30% off tickets and I go to buy them and it says it it is $20 instead of $14, for 240, so everyone watch your bills... game was better without POPUPS !!! reason for taking my pp off...

[Susan Mary]

I have bought tickets on both of my names - 240 tickets for $14. When I checked on a current Exchange Rate that worked out at £8. 34p http://prntscr.com/3b7svx but I was charged £12.04p http://prntscr.com/3b7t7o

Just wondering why?

Thanks for your time as always Travis

[Hidden Express fan]

We were trying to get it out today, but the issues with the tournament put the kibosh on that. We still have some work to do to finally resolve the tournament problems. So, we hope to get a new city out tomorrow or Friday. TEASER: It WON'T be "City 40."

This was from Wednesday afternoon. Any update on the new "city" Travis?

[Travis | Support Mgr.]

Travis, the Easter special for tickets is wrong. The only one showing the correct amount is for $7 the others are showing different price and ticket amounts when you try to buy them.

then you offer 30% off tickets and I go to buy them and it says it it is $20 instead of $14, for 240, so everyone watch your bills... game was better without POPUPS !!! reason for taking my pp off...

I have bought tickets on both of my names - 240 tickets for $14. When I checked on a current Exchange Rate that worked out at £8. 34p http://prntscr.com/3b7svx but I was charged £12.04p http://prntscr.com/3b7t7o

Just wondering why?

Thanks for your time as always Travis

Sorry for the mix-up everyone. I personally sent out emails to the players that were charged inappropriately. If you think you were charged the non-sale price, but you didn't receive an email from me, let me know and I'll take a look.

[Travis | Support Mgr.]

This was from Wednesday afternoon. Any update on the new "city" Travis?

A number of hurdles tripped us up. At this point, it's looking like the new content will be out on Tuesday at the earliest. :/

[Hidden Express fan]

A number of hurdles tripped us up. At this point, it's looking like the new content will be out on Tuesday at the earliest. :/

Thank you for the response. Happy Easter.