Ask Travis!

[Travis | Support Mgr.]

Hi, this is my first time posting. I LOVE this game and play it all the time.

Welcome!

Anyway, I finished the Fall 2015 special pin. I went to the "special pin" page to see it, and I saw that the Easter pin was marked as not completed. I am 99% sure I finished it (I'm obsessed with this game ) Is there any way to check to see if I did. If not, will it ever be available again? thanks for your help!

Someone else has reported this, too. I'll look into it.

[stavrovn]

Travis, I may have posted this message on the wrong thread (new Fall pins 2015), so I am copying it here,
Hi, this is my first time posting. I LOVE this game and play it all the time. Anyway, I finished the Fall 2015 special pin. I went to the "special pin" page to see it, and I saw that the Easter pin was marked as not completed. I am 99% sure I finished it (I'm obsessed with this game ) Is there any way to check to see if I did. If not, will it ever be available again? thanks for your help!

[Travis | Support Mgr.]

Travis we have a jim roberts who says he has lost 100 tickets over night can you look into this please and thankyou.www.facebook.com/jim.roberts.773?fref=ts

He had used 100 tickets to buy 500 GMs. I went ahead and reversed the transaction.

[Travis | Support Mgr.]

Web version

That's weird. We get reports of this on the mobile version, but never the web version (not very often anyway). When we do, it's always been player confusion. Is she seeing 3 stars on the results screen? If so, could you please have her take a screenshot?

[Jayne Rowland]

Travis we have a jim roberts who says he has lost 100 tickets over night can you look into this please and thankyou.www.facebook.com/jim.roberts.773?fref=ts

[lucyfur]

Is she seeing this on the web version of the game, or the mobile version?

Web version

[Travis | Support Mgr.]

Is she seeing this on the web version of the game, or the mobile version?

[lucyfur]

Hey Travis, We have a member who says she is after getting 3 stars on level 233 (Machu Pichu) numerous times and it's not registering for her. She is getting the engine. Her name is Carolyn Martello, https://www.facebook.com/carolyn.martello

[Susan Mary]

Yup, read the 5-10 posts before yours.

I thought you may have had an answer to my problem but I played on a small screen and unfortunately still had the same problems. It is clear from the posts in my group that there is a major problem with playing the game right now! On which I know the developers are working on!

Looking for a support group for players of Hidden Express game Then click this link ==> https://www.facebook.com/groups/ALLSTARSHE/ and become a member of the fastest growing support group on Facebook

[Travis | Support Mgr.]

10/17/15 - When switching to Full screen mode in hidden express, there is a delay. When you click on an item there is a few seconds delay. Only in full screen. Is this a new glitch?

Yup, read the 5-10 posts before yours.

[Monique Sweat-Brewer]

Hidden Express - Full Screen

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10/17/15 - When switching to Full screen mode in hidden express, there is a delay. When you click on an item there is a few seconds delay. Only in full screen. Is this a new glitch?

[Susan Mary]

That's so strange. I'm running the same setup you have and everything is fine. The current theory is that last night's Flash update is causing the problem.

Will you please send me a link to your game via PM, so I can see if it's happening with your data on my PC?

Sent

[Travis | Support Mgr.]

Shot you asked for ...... http://prntscr.com/8rzuwo

That's so strange. I'm running the same setup you have and everything is fine. The current theory is that last night's Flash update is causing the problem.

Will you please send me a link to your game via PM, so I can see if it's happening with your data on my PC?

[lucyfur]

Has she tried following the basic troubleshooting steps?

Yup, cleared cache and cookies. Even switched between 3 browsers and same problem persists.

[Susan Mary]

I've been getting sporadic reports of this, but not enough to see a pattern. Are you seeing this happen in Chrome, too?

Do me a favor and go to http://supportdetails.com/ and send me a screenshot of what you see there. Thanks!

Hi again,
Yes it is on Chrome too. Shot you asked for ...... http://prntscr.com/8rzuwo
Also, the free gifts button has not reset again.