Release Notes - 1.28.x

[whmxtra]

I am logged in with the right account in both the game and the site. I've done this before where I had to do that to collect a reward and it worked fine. Just not working now even though the site shows I got the gems, but I never did get them. As for the hero thing.... I forgot I needed to do it from that screen, really should change that or at least make it more clear that you have to do it from there.

[Travis | Support Mgr.]

Couple more issues now. 1 I'm supposed to get XP by creating a new event hero. Didn't get it. Still shows as incomplete even though I created a new hero and played a level with it. Now I did create one of a different class if that makes a difference.

You created a standard hero. You need to create an event hero by clicking on the event icon, then clicking the orange "create hero" button on the event screen.image.png

[Travis | Support Mgr.]

The Gems come in an in-game message. Make sure you are logged into the website and the game with the same account.

[whmxtra]

Couple more issues now. 1 I'm supposed to get XP by creating a new event hero. Didn't get it. Still shows as incomplete even though I created a new hero and played a level with it. Now I did create one of a different class if that makes a difference.

Also another bug, when I clicked a locked slot it wouldn't give me the option to unlock it, the "yes" was greyed out. I then clicked no and clicked the slot again and then it gave me the option to click yes.

[whmxtra]

Was nothing in my spam folder, but I did get another 2 emails telling me to claim my reward. I tried again, this time it showed that the 500 gems was received (well it has a green check mark on it now) and then a countdown timer to the cosmetic points. But logging into the game there's still nothing in my inbox or rewards box. Unless it added the gems directly, haven't been on much so don't remember how many gems I had before. So if it added them directly without me having to claim them then it'd be working now. If I'm still supposed to get an in game email to claim them, well then that's not working.

[Travis | Support Mgr.]

Check your spam folder.

[Bryan James]

Getting my due worked as designed for me.

Stupid design, but so am I.

[whmxtra]

actually just tried again now, can't even log in now, just gets stuck on "Authenticating" and never actually logs me in. I had to click refresh to get to the actual rewards screen. Then clicking the reward link I yet again get: "Check your email inbox for your link with the reward!" But nothing at all, so can't even get the first reward let alone move on to the second or any of the others.

[whmxtra]

My friend code is:

XISO WENE ZAKE 5519

And I checked with my regular hero, been busy lately so haven't been around much to participate in events etc. I already have an account on the site, I know to use the link in the game (although I used the in game links and the email link, none of them worked). I am signed up to right email categories. But after a half dozen or so tries it just keeps saying it's sending the reward and check my in game mail, but nothing there.

[Travis | Support Mgr.]

What's your friend code?

[Grand_Wazoo]

Same thing this morning. Took 3 tries to log in.

[Grand_Wazoo]

Same thing for me. Did trial 75 and the "Complete trial 20-40 and 60" are not completed.

[Hunz]

If you are checking with your ANB hero, try switching to a regular hero and checking that in box. That's what I had to do.

[whmxtra]

Yeah I gave up already on getting the rewards. I've signed in multiple ways, multiple times, literally done it every way possible, and all I get is a message on the screen to check my in box in game to get it but all I've got in there is another in game email telling me to sign up to get the rewards (clicked that link too, still nothing). I give up, I have better things to do than play email tag with a broken automated system.

[osoviejo]

I did TL120 and had to backfill 100, 60, 40, and 20. Also reported by Bemxuu on Discord in game-chat (he has a screenshot).