Can't access my old account after redownloading

[Iternel]

Hi, I have the same issue for my account on Eternium

[Travis | Support Mgr.]

Fixed.

[Keresztes Nándor]

Hello! having the same issue...i can't log in or save my progress. i dont care about my previous progress just wanna log in and save..thank you for the help in advance!

[Travis | Support Mgr.]

Fixed.

[Dutchvipor]

I have the same issue.
Cant login to my old account and cant save my New character on my old account

[Assholioz]

Brilliant! Thanks Travis. All the best!

[Travis | Support Mgr.]

Try now.

[Assholioz]

Nothing happens ?♂️

[Travis | Support Mgr.]

I don't see a pending pw reset for so*****ld@icloud.com. What happens when you try to reset your password? Are you seeing an error message or anything?

[Assholioz]

Yes. I’m logged into the game. But I’m trying to access a reward outside the game itself and can’t remember my password. This is the page I’m having trouble with: https://accounts.makingfun.com/forgot-password

[Travis | Support Mgr.]

Looking at your game data, I see that you were able to access your profile as recently as today. Did you get it figured out? If not, please provide more details about what you see when you try to reset your password.

[Assholioz]

Your password reset page doesn’t work and I get an error message when trying to write support. Can only reply to a post here (maybe).

[Travis | Support Mgr.]

Fixed.

[qt.texo]

Hello i got the same problem as all others

[Travis | Support Mgr.]

You're all set.