Can't access my old account after redownloading

[Manan Jain]

I am facing a similar issue as the rest, where I am unable to login to my account. I have reset my password, and I do not need my old saves. Can I just use my email and set up a sync with the new game that I have begun?

[Bryan James]

I have a similar issue, but I DO want access to my "old" (never went stale) account. Very developed, spender, etc. Game won't update on Amazon Fire tablet, so I played for a while on phone. Now it just won't "Synch Profile," so I started playing on laptop. Solo, new character, unsaved other than to device. CANNOT "Login" with my old, legitimate account info. Even did a password recover check...just will not Synch (orb color remains yellow). Absolutely nothing reasonable is preventing my playing on laptop. Help appreciated.

UPDATE: Out of frustration, I kept trying and instantly cancelling (Esc key)...I literally spammed it 30 some odd times and it actually synced up! Megafrustrating, but got in finally. Still looking forward to once again playing on Fire =)

UPDATE2: Many hours, after reboot, laptop logs in directly/accurately. No issues. Final update. I have a lot of those highest new gem things...can we store them yet, transfer? I had me a game boner for a while until I realized they are only for jewelry items...

[Travis | Support Mgr.]

If it's been a couple years since you logged into the profile, it may have been purged from the database. Do you recall the names of your heroes?

[Skiz]

I am also having the same issues. I redownloaded and would like to sync my old email with my current account progress.

[Travis | Support Mgr.]

Fixed!

[Seifer Keys]

Same issue as Taah here

[Travis | Support Mgr.]

You're all set!

[Velatia]

I have the same problem here

[Travis | Support Mgr.]

Fisso

[Alberto “Graal76” Granata]

Buonasera anche per me stesso problema non reisco più ad accedere al mio vecchio account Eternium

[Travis | Support Mgr.]

You're all set!

[Michael W]

Nice to see a game with active mods and support! Same problem as everyone else here with my account, doesn't bother me if I lose my character I just want to be able to save any future ones to my account

[Travis | Support Mgr.]

You can only have one profile per email address. If you want to save a separate profile, you'll have to use a separate email address.

[Egy Triflux]

ya i got it
Done
but i have an profile on my mobile which couldn't save it to account

[Travis | Support Mgr.]

Did you get it figured out? I see a new profile for ab*****ka_**09@yahoo.com accessed as recently as today (after you posted here).