Trials Freezing at Finish

[WarriorSeven]

Not seeing any of this with my new phone, Pixel 8 Pro/256GB (Android).

[Dink]

The pic is from level 5 for the 3rd time in a row, with the 3rd time after re-installing. Again, I received level 40 stuff, but nothing from my playing 5 nor winning; however, I did lose the time I played. So at least I have that going for me.

[Dink]

Yeah, everything has been updated as soon as it was available. As I said, brand new top-of-the-line phone, completely updated, tons of storage, and whatever else necessary to not have any issues with the game. Except of course issues. The freeze can happen:
- starting up with the big green E taking up the screen prior to shrinking
- after shrinking but won't load from there
- also when the box appears to finish loading
** All these are random and it freezes the majority of starts - even after clearing cache and so on.
In the game:
- I don't believe I had any freezes during story mode, but there were some hiccups
** trail mode usually freezes at
- rank check
- 99.9% 1st time beating the boss on "new" level
- it's always during ANB and most of the time with any character that has been switched to.
- can happen again on same level but not as much
- freeze happens like the pics above, so I miss out on the goods, xp, and most times, credit for beating the boss.
- I don't think I made it beyond L10 during platinum ANB because of all the freezing. I had to redo multiple levels, so it would be great to have a fix before the next ANB so I can actually get what I earned.

[Travis | Support Mgr.]

There have been a couple updates containing optimizations since your original report. Update to game version 1.16.13 and let me know if you're still having trouble.

[Dink]

Sorry for the gap in time. It's mostly at the end of trials, although loading the game itself is a struggle. I've updated, reinstalled, cleared the cache, etc., and yet it continues. I've even upgraded my phone from an old S10+ to the S24 Ultra, and the game still freezes on trials and startup.

[Travis | Support Mgr.]

Thanks. Are there certain steps you can take to make that happen, or is it totally random?

[Dink]

Pic of trial gains in the air as promised...

[WarriorSeven]

Still ... could be the changes to the game. Although I don't have issues with my Android phone (old Pixel 2XL!), I have "new" issues with game freezing using Steam (PC).

[Dink]

I almost did and now mentally kicking myself. I just reinstalled again and it froze on the first try opening but the sound didn't freeze.i usually have it off so I never notice. I would hate it if the issue was my phone, as I've been playing on the same phone since I started. No issues until a while ago (a handful of ANBs). I barely played the bronze because of the freezing and delays, and I almost just deleted it. Anyway. I'll keep trying and see, but my enthusiasm meter is broken for the game, and doing anything feels like work.

[WarriorSeven]

No offense, but Samsung smartphones are a bit notorious for often being buggy when it comes to gaming.

[Travis | Support Mgr.]

Have a screenshot of "all the stuff in the air"?

[Dink]

Thanks. I'm not freezing during the trial, just when the boss is killed and all the stuff is in the air above them. I tried playing on my PC long ago, but the game was so slow - it's a 300$ ASUS. I'll see if there are any S10+ issues out there.

[WarriorSeven]

Sorry you're having issues, Dink, which can be frustrating (we've all been there!).

That said, you may want to look at this recent thread regarding an old bug:

https://forum.makingfun.com/forum/eternium/players-helping-players/220452-toon-freezes-during-trials

Is there a chance you're duplicating this kind of gameplay activity?

Seriously, though, other than the above, weird bug, there does not seem to be a game issue for the rest of us (again, I for one am not seeing any hint of it) on PC or mobile.

So, is there a chance your cellular connection is unstable? Any other games you play seeing similar issues? Any recent changes to your device, updates, new software, apps, etc., etc.? I guess I'm suggesting you may want to try researching the issue from your end with your S10+.

[Dink]

So I'm not trying to make this a thing, but the freezing is still friggin happening. The game still freezes on startup. The game now freezes at random times during startup - if not at the beginning - at synchronizing profiles. The game STILL freezes during ANB trials, though if I'm lucky and time it right - usually over 30 min or trying random ?, the screen *can* possibly unfreeze and lag really, really slow - but at least I get what I earned on trial 2, right?

It also has been freezing here and there for trials in the regular part of the game, too. I have emptied cache, restarted, restarted phone, updated, etc. If you have any ideas, I'm listening. I don't care if I am the only one and others aren't dealing with this. I am. It's really making me hate wanting to play this game. Like I would rather listen for hours on end to my ex talk than play because I know the game is going to freeze and some chode is going to tell me that everything seems to be working fine. I hope you can appreciate my exasperation and how I would like to smash something, as this game was part of my way to balance my mood. I've invested way too much in this to walk away but if I can't get this to work like it should, I'll have to. So, pretty friggin please with a cherry on top, fix the friggin problem. Thanks.

[Travis | Support Mgr.]

What's your friend code?