Ask Travis!

[soshan brown]

I need a link to Jim's Facebook profile, so I can find his game data.

This is the link to his account Travis https://www.facebook.com/jim.roberts.773

[soshan brown]

Hi Travis, had a few reports off some of our members that they can't ask friends for energy, when I checked I couldn't either. This is what comes up when you click on the + sign at the side of your energy http://prntscr.com/4ukm4u

[Travis | Support Mgr.]

This is the link to his account Travis https://www.facebook.com/jim.roberts.773

Thanks Sue. I looked back at the last 2 weeks of data and I don't see a drop of 500 GMs anywhere. Starting on 9/28, he had 2396 GMs before he worked his way down to 2121 and he's been building them back up since. He currently has 2489. So, there's not even a difference of 500 GMs between his low of 2121 and his current high of 2489.

[Travis | Support Mgr.]

Hi Travis, had a few reports off some of our members that they can't ask friends for energy, when I checked I couldn't either. This is what comes up when you click on the + sign at the side of your energy http://prntscr.com/4ukm4u

That's weird. I didn't hear any discussion about removing that feature. Let me check with the team.

[soshan brown]

Thanks Sue. I looked back at the last 2 weeks of data and I don't see a drop of 500 GMs anywhere. Starting on 9/28, he had 2396 GMs before he worked his way down to 2121 and he's been building them back up since. He currently has 2489. So, there's not even a difference of 500 GMs between his low of 2121 and his current high of 2489.

Ok thanks Travis, will let him know.

[Travis | Support Mgr.]

Ok, the option to ask friends for energy was not removed intentionally. They just didn't want gifting mixed in with the store. The "ask friends" functionality will be added back to the game in some capacity -- hopefully with the next update (scheduled for tomorrow).

[soshan brown]

Travis, just opened the new challenge city, played four levels it then booted me out of the game and now it won't load past 100%. There are a few in the group with the same problem.

[Travis | Support Mgr.]

Travis, just opened the new challenge city, played four levels it then booted me out of the game and now it won't load past 100%. There are a few in the group with the same problem.

Everything should be fixed now, Sue.

[Jayne Rowland]

Hello travis .we have a non riley who is trying to locate a button between levels 313-319.I have played all these and cannot locate the button anywhere .Could you please help thank you here is he account //www.facebook.com/non.reilly?fref=ts

[Hidden Express fan]

Hello travis .we have a non riley who is trying to locate a button between levels 313-319.I have played all these and cannot locate the button anywhere .Could you please help thank you here is he account //www.facebook.com/non.reilly?fref=ts

There is a button on the table in level 315.

[David Stamps]

is the engery fix yet from the last cengery statiuon if uyes i dont see the engery for the rewatd anywhere pleasdse

[David Stamps]

hi Travis on City 45 level 439 woman Drawer they is error they is a lock twice keyhole and a padlock

[Travis | Support Mgr.]

Thanks for the report, David.

[David Stamps]

your welcome

[sjohnston]

Travis:

For the Haunted City special of 19 tickets, is the reward of 3 shooting stars for earning 24 pumpkins instead of or in addition to receiving the Spirit Charm?