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    Travis, Joan McDaid's game froze last night. She had 55 tickets before the freeze and only 37 afterwards. Can you see what happened please. https://www.facebook.com/joan.mcdaid1?fref=nf

    Also Sandra Welch says she hasn't completed all the journies yet when she goes into the game it says she has. https://www.facebook.com/sandra.welch.1806?fref=nf
    Last edited by lucyfur; 08-17-2015, 04:50 PM.
    Everyone is welcome to join our great group The Hexing Factor https://www.facebook.com/groups/TheHexingFactor/

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      Originally posted by lucyfur View Post
      Travis, Joan McDaid's game froze last night. She had 55 tickets before the freeze and only 37 afterwards. Can you see what happened please. https://www.facebook.com/joan.mcdaid1?fref=nf
      Joan spent 19 tickets on a 5 pack of seekers. Since she still had the seekers, I went ahead and reversed the transaction.
      Originally posted by lucyfur View Post
      Also Sandra Welch says she hasn't completed all the journies yet when she goes into the game it says she has. https://www.facebook.com/sandra.welch.1806?fref=nf
      Will you please post a screenshot of what Sandra is seeing that indicates that she's completed all of the Journeys?

      Comment


        Originally posted by Travis (Admin) View Post
        Joan spent 19 tickets on a 5 pack of seekers. Since she still had the seekers, I went ahead and reversed the transaction.

        Will you please post a screenshot of what Sandra is seeing that indicates that she's completed all of the Journeys?
        Joan says thank you.

        Sandra can't do screenshots but she says she gets the congrats screen like this http://prntscr.com/85prm6
        And that all her journey things are coloured in like this. http://prntscr.com/85pvfo
        She says Granada is the last one she done.
        Last edited by lucyfur; 08-17-2015, 05:58 PM.
        Everyone is welcome to join our great group The Hexing Factor https://www.facebook.com/groups/TheHexingFactor/

        Comment


          Originally posted by lucyfur View Post
          Sandra can't do screenshots
          She can't, or she doesn't know how?
          Originally posted by lucyfur View Post
          but she says she gets the congrats screen like this http://prntscr.com/85prm6
          And that all her journey things are coloured in like this. http://prntscr.com/85pvfo
          She says Granada is the last one she done.
          What does her pinbox show?

          Comment


            Originally posted by Travis (Admin) View Post
            She can't, or she doesn't know how?

            What does her pinbox show?
            Told her how to do it and this is what she posted http://prntscr.com/85tzhq
            This is her pin box. http://prntscr.com/85uzg5
            Last edited by lucyfur; 08-18-2015, 12:45 AM.
            Everyone is welcome to join our great group The Hexing Factor https://www.facebook.com/groups/TheHexingFactor/

            Comment


              Originally posted by lucyfur View Post
              Told her how to do it and this is what she posted http://prntscr.com/85tzhq
              This is her pin box. http://prntscr.com/85uzg5
              Thanks. I'll have to have the engineers take a look at this one, which may take awhile (depending on what else they have going on).

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                Travis, it seems like I keep getting the day one daily reward. I believe for 2 days now. Can you check this out for me? Thank you

                Comment


                  Originally posted by karen1046 View Post
                  Travis, it seems like I keep getting the day one daily reward. I believe for 2 days now. Can you check this out for me? Thank you
                  Looking at your game data, I see that you've been receiving your rewards normally. Going back 7 days:
                  • 2015-08-11: 25 GMs.
                  • 2015-08-12: +2 tickets and access to the wheel.
                  • 2015-08-13: 2x +3 energy pack.
                  • 2015-08-14: Slow Time
                  • 2015-08-15: +10 GMs and access to the prize wheel.
                  • 2015-08-16: +10 energy pack.
                  • 2015-08-17: +2 tickets and access to the prize wheel.
                  • 2015-08-18: +3 energy pack.

                  It looks like you went from Day 7 straight to Day 2 for some reason, but you're definitely progressing through the rewards.

                  Comment


                    Originally posted by lucyfur View Post
                    Sandra Welch says she hasn't completed all the journies yet when she goes into the game it says she has. https://www.facebook.com/sandra.welch.1806?fref=nf
                    Originally posted by lucyfur View Post
                    Told her how to do it and this is what she posted http://prntscr.com/85tzhq
                    This is her pin box. http://prntscr.com/85uzg5
                    Originally posted by Travis (Admin) View Post
                    Thanks. I'll have to have the engineers take a look at this one, which may take awhile (depending on what else they have going on).
                    Ok, the engineers weren't able to figure out what happened. Everything in her data indicated that someone had played all of the Journey scenes on her account and completed them. Regardless, I had them reset her Journey data back to Granada.

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                      can you help, cannot find hat in the 2nd part of AMSTERDAM in Juliets Journey, its tha last item on train and have tried sleuths boosters everything, where is the hat please

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                        How do you earn shooting stars

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                          Hey there! Once a week, the tournament icon lights up & I play. When I've had one turn, the message states how long I will have until I can play again. However, the icon does not light up again until the new weekly tournament. Also, I've mastered all the cities up to 20 & the Treasure Hunts icon has never been lit up. Can you please advise me on what to do? Thanks so much!

                          Comment


                            Originally posted by Pat722 View Post
                            How do you earn shooting stars
                            The only way to earn shooting stars is by completing Juliet's Journeys. I believe each Journey awards 2-3 shooting stars.

                            Comment


                              Originally posted by Elaine Jarvie View Post
                              Hey there! Once a week, the tournament icon lights up & I play. When I've had one turn, the message states how long I will have until I can play again. However, the icon does not light up again until the new weekly tournament. Also, I've mastered all the cities up to 20 & the Treasure Hunts icon has never been lit up. Can you please advise me on what to do? Thanks so much!
                              Hmmm...are you playing on Facebook?

                              Comment


                                Originally posted by Travis (Admin) View Post
                                Hmmm...are you playing on Facebook?

                                I was playing on Yahoo, but thought maybe that was the problem, so I started on FB. Thanks for getting back to me!

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