Ask Travis!

[Travis | Support Mgr.]

Travis, Bonnie clicked to buy GM by mistake. She was wondering if you'd be so kind to reverse the transaction as she has 20,000+ gm already. https://www.facebook.com/bonnie.j.warner

Done.

[lucyfur]

She says to say thank you very much.

[soshan brown]

Hi Travis, we have a member who is having a lot of trouble with the first two levels of city 55. He says there doesn't seem to be a long enough train to get one star, never mind three. He would appreciate it if you could have a look please.
Account details: https://www.facebook.com/profile.php?id=100003137315157

[soshan brown]

Hi Travis, we have a member who has accidently bought some slows that he has no need for, is there any chance he could return them and have his tickets back please?
Account details: https://www.facebook.com/jim.roberts.773

[Travis | Support Mgr.]

Hi Travis, we have a member who is having a lot of trouble with the first two levels of city 55. He says there doesn't seem to be a long enough train to get one star, never mind three. He would appreciate it if you could have a look please.
Account details: https://www.facebook.com/profile.php?id=100003137315157

Point him in the direction of the strategies in the FAQ. I personally play each level before they're released and 3 stars are possible on all levels without the use of power-ups -- but power-ups sure do make things easier.

[Travis | Support Mgr.]

Hi Travis, we have a member who has accidently bought some slows that he has no need for, is there any chance he could return them and have his tickets back please?
Account details: https://www.facebook.com/jim.roberts.773

Done.

[soshan brown]

Done.

Thanks Travis

[soshan brown]

Point him in the direction of the strategies in the FAQ. I personally play each level before they're released and 3 stars are possible on all levels without the use of power-ups -- but power-ups sure do make things easier.

Ok thank you

[Kathy Biega-Poncer]

I am having trouble adding my friend to Hidden Express..I read where it stated to look on top of screen...I went back to the game & didn't see anything...what am I doing wrong? I played the game on facebook & had friends there, can't figure out what to do..thank you...Kathy

[Travis | Support Mgr.]

I am having trouble adding my friend to Hidden Express..I read where it stated to look on top of screen...I went back to the game & didn't see anything...what am I doing wrong? I played the game on facebook & had friends there, can't figure out what to do..thank you...Kathy

Are you playing the mobile version, or the web version? I ask because the mobile version does not include social features.

[soshan brown]

Hi Travis, lots of players (including myself) cannot log into the game, all they are seeing is a white screen, those who do manage to log in are seeing a time out screen. They have tried all the trouble shooting steps without success. Any suggestions please?

[Travis | Support Mgr.]

We found and fixed the problem earlier today. Please let me know if you're still having trouble.

[Heather Mallett Sonagere]

I can not find the broom in the Edinburgh Journey I have been stuck for almost 2 weeks. PLEASE HELP ME!!!!!

[jacqui]

I can not find the broom in the Edinburgh Journey I have been stuck for almost 2 weeks. PLEASE HELP ME!!!!!

Heather broom http://prntscr.com/76pdre join my Hidden Express Group for lots of help x

[Heather Mallett Sonagere]

Heather broom http://prntscr.com/76pdre join my Hidden Express Group for lots of help x

UGH!!!! There is no broom showing on mine. What do I do now? Thanks so much for answering me by the way