Ask Travis!

[Travis | Support Mgr.]

UGH!!!! There is no broom showing on mine. What do I do now? Thanks so much for answering me by the way

This is a known issue that we're working on. Until it's fixed, you can click in the area where the broom should be and it will clear the engine for you.

[jacqui]

This is a known issue that we're working on. Until it's fixed, you can click in the area where the broom should be and it will clear the engine for you.

sorted yet?

[Travis | Support Mgr.]

sorted yet?

Nope. The team has asked for a token from an affected player. So, I'm waiting for a fresh report to come in before it can be fixed.

[soshan brown]

Travis a question from a member of our group.

I have lost 10 Slows probably my own fault. I am playing old games on an iPad and must have clicked somewhere I shouldn't have. Could you check for me please?
Account details: https://www.facebook.com/barbara.desplenter?pnref=story

[Travis | Support Mgr.]

Travis a question from a member of our group.

I have lost 10 Slows probably my own fault. I am playing old games on an iPad and must have clicked somewhere I shouldn't have. Could you check for me please?
Account details: https://www.facebook.com/barbara.desplenter?pnref=story

I responded to her post in the group.

[soshan brown]

Hi Travis, we have a group member who, after clicking on the freebies from the app page, is not receiving them. Also when she clicks on any friends mastery rewards she is not geting anything off them (even though they are still valid) Any suggestions?
Account details https://www.facebook.com/profile.php...07&pnref=story

[soshan brown]

Hi Travis, we have a group member who, after clicking on the freebies from the app page, is not receiving them. Also when she clicks on any friends mastery rewards she is not geting anything off them (even though they are still valid) Any suggestions?
Account details https://www.facebook.com/profile.php...07&pnref=story

Hi again Travis, she tried a different browser and has been able to collect the energies.

[Travis | Support Mgr.]

Hi Travis, we have a group member who, after clicking on the freebies from the app page, is not receiving them. Also when she clicks on any friends mastery rewards she is not geting anything off them (even though they are still valid) Any suggestions?
Account details https://www.facebook.com/profile.php...07&pnref=story

Hi again Travis, she tried a different browser and has been able to collect the energies.

Great. Thanks for letting me know.

[lucyfur]

Hi Travis, Laurie says she hasn't been getting the daily reward for a while now. Can you look into it for her please. Link to profile. https://www.facebook.com/laurie.pritzkau?fref=ufi

[lucyfur]

There is a problem with the new city. Level 686 university library. It asks for pencil and its the white one then next game it asks for pencil its the red one by the phone.

[Travis | Support Mgr.]

Hi Travis, Laurie says she hasn't been getting the daily reward for a while now. Can you look into it for her please. Link to profile. https://www.facebook.com/laurie.pritzkau?fref=ufi

Looking at her game data, I see the following daily rewards:

• 2015-06-19: Slow Time
• 2015-06-20: +10 GMs and access to the prize wheel
• 2015-06-21: +10 energy pack
• 2015-06-22: +25 GMs
• 2015-06-23: +2 tickets and access to the prize wheel
• 2015-06-24: +3 energy pack
• 2015-06-25: 2x +3 energy packs
• 2015-06-26 (the day you posted): Slow Time

As you can see, she's been receiving her rewards normally.

There is a problem with the new city. Level 686 university library. It asks for pencil and its the white one then next game it asks for pencil its the red one by the phone.

This will be fixed with our next update. The white pencil will be changed to "white pencil" and the red "pencil" will be changed to "fountain pen".

[lucyfur]

Thanks travis.

[lucyfur]

Level 705 picnic. There is already a level called picnic levels 206,242,258,279,

[mukraise]

Gasp!!!... Travis has another family!!!???? ... I feel so cheated on :-p

Edit: OH WAIT!!.. Am I just "The other woman Travis!!" .. is that all I am to you!

[Travis | Support Mgr.]

Level 705 picnic. There is already a level called picnic levels 206,242,258,279,

Known, thanks Ken.