Ask Travis!

[grgbhrsk]

Travis, It seems today the game did not reset so I can send energy this morning! This have happen once before!

Thanks in advance,
George

[Travis | Support Mgr.]

This tends to happen every time we do a release. I will manually reset everyone's timers overnight tonight, so you should all be able to send gifts out in the morning.

[grgbhrsk]

This tends to happen every time we do a release. I will manually reset everyone's timers overnight tonight, so you should all be able to send gifts out in the morning.

Travis, Thanks so much for the update!

[Francie Bily-Sorace]

Hi Travis,
Starting yesterday, my "messages" just keep loading and never come up, when I click the star (upper right) for leader board I am the only one on it. I cannot send energy to anyone either. And in the Challenge City, I click Level 5 and it gets to 100% and stops loading. I can play the Tournament Scene, and get my daily rewards though!?!? I have cleared Adobe, cleared cookies/cache, restarted my computer, removed Hidden Express and started it again. I checked my husband's game from his FB account and it's OK. Any other suggestions?? Any help greatly appreciated!
Thanks!

[Travis | Support Mgr.]

Hi Travis,
Starting yesterday, my "messages" just keep loading and never come up, when I click the star (upper right) for leader board I am the only one on it. I cannot send energy to anyone either. And in the Challenge City, I click Level 5 and it gets to 100% and stops loading. I can play the Tournament Scene, and get my daily rewards though!?!? I have cleared Adobe, cleared cookies/cache, restarted my computer, removed Hidden Express and started it again. I checked my husband's game from his FB account and it's OK. Any other suggestions?? Any help greatly appreciated!
Thanks!

Do you have the same trouble when you try using a different browser? Here is a full list of troubleshooting steps to try: http://forum.makingfun.com/showthrea...BEFORE-POSTING.

[Francie Bily-Sorace]

Do you have the same trouble when you try using a different browser? Here is a full list of troubleshooting steps to try: http://forum.makingfun.com/showthrea...BEFORE-POSTING.

Thanks, Travis!! Logged in today and all is back to normal I will keep a look-out for weirdness...and follow your tips!
Have a great day!

[Susan Mary]

Hi Travis. One of our members is playing on an iPad and in level 111 she is asked for 'Treble Clef' but there isn't one in the scene.

http://prntscr.com/3eda2e

Says " has happened before in other scenes as well"
Thought you would like to know.

[Travis | Support Mgr.]

Thanks Sue. I'll let the team know.

[Susan Mary]

Hiya.
Quick question.
Do we really need to have this ……………http://prntscr.com/3fww61
I appreciate that you need to advertise your ipad version but do think that this pop-up is one too many.

[Susan Mary]

Sorry but me again. I thought that yesterday I didn't get my energy panel to send to friends but didn't say anything as I wanted to check today and yep, I was right no energy panel for me to send to friends. It's okay on the name where I only have 5 friends but a bit of a nightmare on this name.
Once again. Thanks for your time Travis

[Susan Mary]

Sorry but me again. I thought that yesterday I didn't get my energy panel to send to friends but didn't say anything as I wanted to check today and yep, I was right no energy panel for me to send to friends. It's okay on the name where I only have 5 friends but a bit of a nightmare on this name.
Once again. Thanks for your time Travis

Forget this question, I now just send through the 'Free Gifts' button so all is well with me

[Travis | Support Mgr.]

Hiya.
Quick question.
Do we really need to have this ……………http://prntscr.com/3fww61
I appreciate that you need to advertise your ipad version but do think that this pop-up is one too many.

We do, for the reasons mentioned in the FB PMs

[Venus Taylor]

Travis, I'm confused about something. I got the spin the wheel feature back last week on my daily bonus. It skipped over day 4's spin the wheel, today I got to day 7 where I would get something and spin the wheel. When the wheel popped up, it said it cost 1 ticket to spin. I'm saving my tickets for something else, so I wasn't going to pay a ticket to spin it. I X'd out of spinning it. I was so exited to get to spin the wheel again, I don't remember what the other item was I should get on day 7 or if I got that much of it or not Why put the spin the wheel on the free daily bonus if it will cost 1 ticket to spin it.... that doesn't seem right.

[soshan brown]

Travis we have three members who are struggling with level 197. I and two others, who are both very good players, played the level and we couldn't get 3 stars on it. Could you please have a look at this level and see if it is running correctly. Thank you for your time.

[Sue Upsall]

hi travis i used two shooting stars for level 37 as i only had 28/30 and i have not recieved my mastery reward! could you fix it please? also today i have played several games of haunted city and have uncovered gmiles but am not getting them, my total is staying at 656 all the time grrr!